Mutli-Party Calls for HubSpot's native calling tool (VoIP)
I recommend Hubspot's calling tool should include a multi-party feature for when you want a colleugue join your call. It's hard without that option. Thank you!
We heavily use the ticket pipeline for our customer service team. Our customer service team frequently calls contacts from directly within the ticket record through a Ring Central Integration. However, we do not have any spanish speaking customer service reps currently. We just signed a contract with a translation services company that provides 24/7 over the phone interpreters. We need to be able to first call the translation company to get an interpreter on the phone, and then call in the contact.
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