Multiple time zones / custom availability for Round Robin meetings
Hello,
I'd like to request adding a custom availability for team members and multiple time zones support for round robin meetings.
We have team members scattered across the world. In ideal case we want clients being able to book a meeting with us 24/7 and have the meeting assigned to whichever team member is awake and available at chosen time.
We had this option with Calendly and it worked really well.
I think in today's virtual world where borders no longer apply this is a must.
It is crazy that this functionality isn't available. The round-robin functionality is useless to companies with officers in differing time zones. Very dissapointing.
I am having this issue as well. I have Sales Reps on the East Coast and West Coast. Settling hours for round-robin meetings that will not inadvertently book someone off hours gives me a much smaller block of time per day. Being able to customize the meeting available based on the people in the queue would be ideal.
Hubspot, you have GOT to make this adjustment. I have team members on a round robin meeting link that are in different time zones. There currently is not a way for each person to set their preferred availability.
Please fix this ASAP and let us know when it's ready!
HUBSPOT, are you there? This is literally the reason why most of us are planning on going to Calendly. If you don't fix this you will keep losing business.
We are a brand new customer and to see this functionality isn't available and then to see this thread is very dissapointing. It would be nice to see Hubspot respond to this to see if it even on a roadmap? Forcing us to stay with Calendly or buy the Start Sales Hub isn't the best customer experience.
Hey, since Hubspot doesn't seem to worry about this I had to come up with a solution for my case, hope that maybe someone can apply it:
Situation:
I have 5 AE's,
- 2 in North America (created a Round Robin for these 2) - 2 in Europe (created a Round Robin for these 2) - 1 in Asia (created Scheduling page for this one)
Solution: 1. Created a landing page in Hubspot, added the "meetings" module
2. Made that module dynamic with "smart rules" 3. Category: Country 4. Created 3 rules:
4.1 If country (US, CA, MX, and basically any timezone that is covered by my 2 NA AE's, I place the round robin for these) 4.2 If country (Anywhere in EMEA, same thing as above) 4.3 If country (anywhere in APAC, I added the scheduling page for my AE there)
I tested it an it works, if the country is in those places it shows the page of the AEs in those regions. Not the best solution but something...
This is desperately needed as we're currently relying on other providers for this simple feature, but would enable us to do much more within Hubspot if this was available.
