Today there is only one support form available in Service hub. We need the possibility to add more than the default support form currently available. This is a "must have" for us as we cannot cover all aspects of our businness in one support form.
Any ideas on when multiple forms will be available?
+ 1 to this one! We are a client from Spain but we offer our services internationally and have clients need support in various languages. (At the very least Spanish and English).
Why there is no possibility to switch languages for support forms when the rest of the forms have that is beyond me tbh.
Need multiple support forms and the ability to put them into different pipelines with multiple dependency trees. The support form in use now does not meet most customer needs.
We have a very technical product that requires a much more detailed ticket than our other products. I was hoping to have a different form so our customer service team won't have to skip a bunch of unrelated fields. Clearly this is a much needed feature. Hopefully Hubspot will jump on it!
A neccessary base feature for a service desk, we'd like to see hubspot provide this with the service package. Currently we are stuck having to leverage marketing workflows and forms to work around this.
My name is Joe, I'm the Ideas Forum Manager. I wanted to provide a quick update on this idea.
The ability to set up multiple support forms is currently available in HubSpot. Go to Marketing -> Lead Capture --> Forms. You can either select a "Support Form" template or create your own form from scratch, where you can add your ticket properties directly to the form. You can create multiple support forms and connect them to your conversations inbox.
If you have the support form under Marketing > forms you aren't able to get access to that form from the contact profile on the right side. This is the easiest place for the sales team to get to the tickets. Can we have more than one ticket form on this part of the contact?
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