HubSpot Ideas

HeyJoe

Multiple Phone Numbers

I want to be able to add more than 2 numbers per conatct (Phone Number and Mobile Phone Number).  

 

Perfect Example: We deal a lot w/ HR/Benefits people.  They may have 4 different work numbers.

1) Direct Number

2) Main Company Number

3) Dept/General Number 

4) Toll Free Number w/ Extension

 

It **bleep** only being able to put in 1 Main Work Number.

14 Replies
eneo_ywh
Member

Yes exactly why are we able to input multiple emails but not able to input multiple numbers??

EnriqueL
Member

Also need this functionality. I have multiple contacts with more than 2 phone numbers. Would love to be able to call the 3rd and 4th number and still get it tracked by the Hubspot mobile app.

RFranke
Member

I can only agree, very complicated to create another contact and add it to the company rather than having another field like the "add-option" within mails to add another phone number

FVSilvério
Member

It would be GREAT to be able to have more than 2 numbers trackable by hubspot calls. I've been thiking about buying the professional version and this is still missing in it.

rightutility
Participant

@hubspot please add option to add multiple phone numbers for one business. either through commas, or option of adding fields without custom fields please

Rezal
Member

We would like more than 2 phone numbers as well. Even phone address books provide more than just 2. Creating a custom field for an additional phone number does not allow us to sync/track phone calls made, as i have been told by hubspot that:

 

Although they're (phone number and mobile phone number default fields) formatted in a singleline text, they're built in a different format by HubSpot to support calling.

 

In this case, the option of using a custom single line property as a phone number property would not work, because HubSpot only allows for the above two properties to be used as calling numbers. Any single line custom text properties you've created do not render in the same way that the above two properties are being rendered.

 

RMercer
Member

This is definitely needed, in my industry it's not uncommon to have more than 2 phone numbers a customer/client is using and it is resulting in thousands of duplicates.

RSS1
Member

Show stopper for me.  Office main no. Extension, Direct line, Home phone, Out of country phone no.  Seems bizarre that ability to add multiple numbers for Company or contact is not routine.  Maybe I am missing something.

Rezal
Member

@RSS1  No you are not missing anything. Hubspot really only has those assigned fields for phone numbers. This is an except from a conversation i had with a Hubspot Support specialist:

"So when it comes to phone numbers, Hubspot only has 2 available phone number properties that can be used for calling and mapping:Phone number Mobile phone number
These two properties are default hubspot phone number properties. Although they're formatted in a singleline text, they're built in a different format by HubSpot to support calling.
In this case, the option of using a custom single line property as a phone number property would not work, because HubSpot only allows for the above two properties to be used as calling numbers. Any single line custom text properties you've created do not render in the same way that the above two properties are being rendered.
So the bottomline is, you can only use phone number and mobile phone number for phone number mapping. There's no way around this, unless you create a separate custom single line text property on aircall to store the number as a text property and map it over to your cusotm property to hubspot. that said, the custom property you've created in hubspot would not act as a phone number property that can be used with the calling tool"


Hope it clarifies things and the only way we can get more of these fields is to get more people to upvote this thread.

 

 

JBossalini
Member

Not sure when this became available, but you can now use a custom (single-line text) field as a phone number that the dialer will recognize. Add a custom Contact single-line text property.  And then when you go to dial under a contact, click "Add Phone Number" and choose the field you added. 

 

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MAbisourour
Member

Hi @JBossalini - im not able to see the same functionality on my end. Can you walk me through how you set it up? 

dyljohbar
Participant

I'm very surprised to learn that this is not already an option. Most of my contacts have multiple contact numbers.

Bob2245
Top Contributor | Diamond Partner

@JBossalini not the same unfortunately. I have multiple contacts that have 3, 4 sometimes 5 numbers. I want to dynamically add phone numbers without having to create 3, 4 or 5 properties just in case they ever need to enter 5 numbers on 1 contact. Basically just like the email property, and so that when I import, it stores any phone numbers from a single column with a separator into that field as separate numbers.

Fastjay
Member

It's clear that we all want to use the feild type as phone number. I'm on the professional plan and it is not unlocked. I need a third & forth number field

 

 

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