Thank you so much for all of your feedback on this idea. It is now possible for all Service Hub Enterpriseaccounts to host multiple knowledge bases with distinct branding and content, all within one HubSpot account! Read more in this article.
Absolutely agreed! It is currently possible to have multiple languages supported in the KB tool -- more on that in this article. That feature is compatible with the multiple KBs public beta; each KB can be in a different language, and can also have language variants configured. 🙂
Hi everyone! Thank you so much for all of your feedback and interest in this feature over the years. I'm very happy to say that it is now possible (in beta!) for Service Hub Enterpriseaccounts to host multiple knowledge bases with distinct domains, branding, and content -- all within one HubSpot account. 🎉
If you filled out the form I linked here previously and you have Service Hub Enterprise on the Hub ID you sent in, I've already added you to the beta. Please let us know if you have any feedback as you test the feature out!
You can read more about how to set up multiple KBs in this article.
Hi all! I want to thank everyone for continuing to comment on this idea. I have read every comment, and the context shared here has been so, so helpful.
I am updating this idea to “In planning” today. At the moment, we are unable to share a timeline or subscription level. Updates will be posted here going forward.
If you are interested in talking to our team about this feature or participating in a future beta, please fill out this form. I can’t guarantee that we’ll be able to speak with everyone, but the answers provided in the form will be a great help!
Thank you again for supporting this idea. We are looking forward to making this feature a reality at long last! 🎉
This project is currently on hold and not yet in development, so I'm updating the status to "not currently planned" so you all have a better idea of what to expect. I'm sorry, I know this will be disappointing news 😞
It's unclear when we'll be able to continue working on this project, but it remains one of the most highly requested features for the knowledge base, so I assure you it will be considered in future plans.
Your upvotes and comments with examples of how this would help you continue to be helpful, please keep submitting that feedback. This post will be updated again when there's more information to share.
This will be especially useful for Enterprise portals running sites for multiple brands. We're already running multiple brand websites/domains, so adding separate Knowledge bases for them would be useful as well.
Having two or more knowledge bases would help us. We have a several segmented audiences who have different needs within our association. It wouldn't make sense for them to see the same knowledge base.
We were told we could do this. This is going to be a problem! We added Service hub to support our various business segments and now I find this request which means it can't be done. 😞 This has my vote!
I am having this very issue. We chose Hubspot b/c of the ability for a non-tech native business team to capitalize on new technologies, however, given that we have multiple brands for our agency-model business we cannot manage more than 1 single knowledge hub at this moment. Very limiting and frustrating to our user experience.
I wish this was a high priority issue. I cannot provide a functional, standardized support experience through Hubspot for my various clients now.
Having the ability to have an external knowledge base (which we already have in HubSpot) plus an internal knowledge base for our support team would be a huge help. As it is, unfortunately, I'm going to have to look for another solution for our internal knowledge base needs.
This is very important for us, and something that we unfortunately didnt consider when we moved from Zendesk to Service Hub.
Having multiple knowledge bases is very important being af European SaaS business we have customers with many different language preferences. Sincerly hope this will be priortized and also for Pro customers
This is exactly the need we have. Also, we would love to have templates and an UNDO button would be AWESOME!
Currently, we're using Google Doc Templates to create our Gizmo Guides™ but it would be amazing if there was a template system built-in to reduce the work-flow.
We need the ability to create multiple KB's to have internal Nerd Operating Manuals™ and External Gizmo Guides™
Our company has multiple brands with different websites for each product brand. We need to separate the knowledge base for each brand as information is different across each formulation.
Totally agree with this idea, my companies badly need this as well!
Today, our two major categories are based on the prefered language, and as a result, our knowledge base portal is not readable by our prospects and customers.
And when customers use the search bar or the chatbot, the resullts appear both in french and english! This is confusing.
Multi KB with different subdomains is a must for us, thanks Hubspot dev team 🙏🏼 !
