Multiple Knowledge Bases

Brandonbaker

The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines.

  • This allows for knowledgebase segmentation.
    • Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support)

 

HubSpot updates
Status updated to: Not Currently Planned
Oct 29, 2020

Hi everybody, 

 

This project is currently on hold and not yet in development, so I'm updating the status to "not currently planned" so you all have a better idea of what to expect. I'm sorry, I know this will be disappointing news 😞

 

It's unclear when we'll be able to continue working on this project, but it remains one of the most highly requested features for the knowledge base, so I assure you it will be considered in future plans. 

 

Your upvotes and comments with examples of how this would help you continue to be helpful, please keep submitting that feedback. This post will be updated again when there's more information to share. 

 

- Snaedis 

Apr 20, 2020

Hey just to give an update on this:

 

Multiple languages for Knowledge Base will be made available this quarter (Q2 2020).

 

I expect Multiple Knowledge Bases to be available in the second half of this year.

Status updated to: In Planning
Aug 27, 2019

Both multi-language and multiple knowledge bases are two features that are on our roadmap. We plan to have these features in place early next year.

148 Replies
SophieQuinn
Member

Our company would love to move to use Service Hub, but we have one support team that supports two very different Products and need two separate knowledge bases. 

 

Is there any indication of when this would be reviewed? We are looking at moving one product to service hub, but that would only be a temporary fix in the hope that we can migrate both soon. This feature has been requested since 2018, will it be made a priority soon? 

KjerstiBakke
Participant | Partner

We support this idea. We need to customise each knowledge base differently.

Fredrikhoglind
Participant

Any news on this? We need this for multi brand/product knowlegebase. 

@Snaedis 

Franckigames
Member

3 years later and we still absolutely need to be able to create multiple knowledge base as we are managing multiple brands and one of the reason why we subscribed to Service Hub! @Snaedis @goconnor 

elizsmith
Contributor

This would be an amazing feature to have! Having two separate knowledge bases / domains will allow for even more functionality and use across internal/external teams.

TPallesen
Member

Any news on this matter? We need this with several brands. 

gabeharper
Member

This needs to happen. The entire knowledgebase format is not up to Hubspot standards. Lacking integration with our website/brand and incapable of serving multiple support portals. The front-facing support experience is incredibly important for a positive service experience. I'm quite surprised this hasn't received deep attention from Hubspot.

ryan415
Member

Help us abandon Zendesk with multiple knowledge bases