Thank you so much for all of your feedback on this idea. It is now possible for all Service Hub Enterpriseaccounts to host multiple knowledge bases with distinct branding and content, all within one HubSpot account! Read more in this article.
Absolutely agreed! It is currently possible to have multiple languages supported in the KB tool -- more on that in this article. That feature is compatible with the multiple KBs public beta; each KB can be in a different language, and can also have language variants configured. 🙂
Hi everyone! Thank you so much for all of your feedback and interest in this feature over the years. I'm very happy to say that it is now possible (in beta!) for Service Hub Enterpriseaccounts to host multiple knowledge bases with distinct domains, branding, and content -- all within one HubSpot account. 🎉
If you filled out the form I linked here previously and you have Service Hub Enterprise on the Hub ID you sent in, I've already added you to the beta. Please let us know if you have any feedback as you test the feature out!
You can read more about how to set up multiple KBs in this article.
Hi all! I want to thank everyone for continuing to comment on this idea. I have read every comment, and the context shared here has been so, so helpful.
I am updating this idea to “In planning” today. At the moment, we are unable to share a timeline or subscription level. Updates will be posted here going forward.
If you are interested in talking to our team about this feature or participating in a future beta, please fill out this form. I can’t guarantee that we’ll be able to speak with everyone, but the answers provided in the form will be a great help!
Thank you again for supporting this idea. We are looking forward to making this feature a reality at long last! 🎉
This project is currently on hold and not yet in development, so I'm updating the status to "not currently planned" so you all have a better idea of what to expect. I'm sorry, I know this will be disappointing news 😞
It's unclear when we'll be able to continue working on this project, but it remains one of the most highly requested features for the knowledge base, so I assure you it will be considered in future plans.
Your upvotes and comments with examples of how this would help you continue to be helpful, please keep submitting that feedback. This post will be updated again when there's more information to share.
The multi knowledge base feature is something that we need urgently! Any updates on the release?
I'd also love to have another solution in the meantime, especially for the chatbot search. I'm using categories to separate the products, so just being able to filter the chatbot search for a specific category would solve a lot of problems.
This would be helpful for us as well as we not only run multiple brands, but we also have different kinds of relationships to multiple types of suppliers/vendors. We will make do for now but likely look into putting our KB in a seprate CMS or microfrontend, or migrating to a dedicated knowledgebase / support product.
Yes, this please! Wanted to use one knowledge base internally, another for our fleet of drivers, and others for our customers and their end users. Will have to look for another solution for our internal use now.
I too have the same need for multiple Knowledgebases. I have one instance with three distinct brands which will have differing content. As it stands we can only create a knowledgebase for one brand whilst the others will not have this customer support.
Please let me know if there is any progress with this.
I completely appreciate that this feature would be useful for you. Therefore, I would recommend upvoting the post here as it is already in planning. By doing so, you will be notified the moment the status changes!
My wish is to have another site that will work as a knowledge base, but this one will be for developers. I'd like to separate this one from help.mysite.com and have a different URL, correct. Which will be developers.mysite.com.
