Thank you so much for all of your feedback on this idea. It is now possible for all Service Hub Enterpriseaccounts to host multiple knowledge bases with distinct branding and content, all within one HubSpot account! Read more in this article.
Absolutely agreed! It is currently possible to have multiple languages supported in the KB tool -- more on that in this article. That feature is compatible with the multiple KBs public beta; each KB can be in a different language, and can also have language variants configured. 🙂
Hi everyone! Thank you so much for all of your feedback and interest in this feature over the years. I'm very happy to say that it is now possible (in beta!) for Service Hub Enterpriseaccounts to host multiple knowledge bases with distinct domains, branding, and content -- all within one HubSpot account. 🎉
If you filled out the form I linked here previously and you have Service Hub Enterprise on the Hub ID you sent in, I've already added you to the beta. Please let us know if you have any feedback as you test the feature out!
You can read more about how to set up multiple KBs in this article.
Hi all! I want to thank everyone for continuing to comment on this idea. I have read every comment, and the context shared here has been so, so helpful.
I am updating this idea to “In planning” today. At the moment, we are unable to share a timeline or subscription level. Updates will be posted here going forward.
If you are interested in talking to our team about this feature or participating in a future beta, please fill out this form. I can’t guarantee that we’ll be able to speak with everyone, but the answers provided in the form will be a great help!
Thank you again for supporting this idea. We are looking forward to making this feature a reality at long last! 🎉
This project is currently on hold and not yet in development, so I'm updating the status to "not currently planned" so you all have a better idea of what to expect. I'm sorry, I know this will be disappointing news 😞
It's unclear when we'll be able to continue working on this project, but it remains one of the most highly requested features for the knowledge base, so I assure you it will be considered in future plans.
Your upvotes and comments with examples of how this would help you continue to be helpful, please keep submitting that feedback. This post will be updated again when there's more information to share.
As a franchisor we provide multiple levels of service - to our admin staff, our Franchisees and our Customers. It would be helpful if we could create knowledge bases that served each of them, but we are limited to one knowledge base per HubSpot account.
Currently our Customer Knowledge Base is on HubSpot and our (quite substantial) Franchisee knowledge Base is on Wix Answers. Our Admin Staff Knowledge Base doesn't exist yet but we are going to have to make a decision on how we host it soon.
@sbacookie - I'm actually considering moving towards Zendesk or Freshdesk and migrating both our Knowledge base and Ticket platform over due to limitations such as these.
@jamescooke unfortunately I am considering the same thing. However, I do really appreciate having most of our organization's data, knowledge and processes In the same system. So I think it will be valuable to simply wait it out.
@jamescooke@sbacookie We're also looking into Zendesk, but it seems to be an either/or decision. Hubspot has quite many limitations for multi-language services like ours...
@jamescooke@lindaw we do use Zendesk for just the support part for now. However, it is very expensive to do both and to be honest, the CRM and Lead Management in Hubspot is just so good that it ways up for the kinks in the Service Hub product. So I will probably pull our processes out of Zendesk and focus on Hubspot.
@sbacookie@lindaw yes, understood, and ideally we would like it all in one place. But we are finding the limitations are affecting our ability to provide the level of service we want to provide.
In a perfect world, the integration between the two solutions would be deeper so we can select the best of the best in our techstack and allow this to work seamlessly together.
Hubspot is indeed a market leader for the sales and marketing aspects in the CRM, but the other features feel like 'bolt-ons' which are not deep enough in their functionality to really work well.
@lindaw same for us. Languages and multiple domains are our main concern right now.
Hubspot promised a release early this year but still nothing. I just know from my Account Manager that a beta has been released for some users, but without the features we all badly need.
I should have chosen Zendesk or Freshdesk for the service part.
Seems it is more than a year people are asking that. We're setting up a brand new full pacj Hubspot solution and that multi-language knowledge base is a *must have* for us.
Would be great to have more than one help center. We need one for our clients and another one for our client's users. We don't want to expose our client's help center to their users. At the same time we want to provide help center resources to their users. Hope that was clear enough.
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