HubSpot Ideas

Brandonbaker

Multiple Knowledge Bases

The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines.

  • This allows for knowledgebase segmentation.
    • Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support)

 

HubSpot Updates
Delivered
April 21, 2023 09:56 AM

Thank you so much for all of your feedback on this idea. It is now possible for all Service Hub Enterprise accounts to host multiple knowledge bases with distinct branding and content, all within one HubSpot account! Read more in this article.

March 16, 2023 06:41 AM

Absolutely agreed! It is currently possible to have multiple languages supported in the KB tool -- more on that in this article. That feature is compatible with the multiple KBs public beta; each KB can be in a different language, and can also have language variants configured. 🙂

March 16, 2023 05:39 AM

Hi everyone -- thanks for the questions and I apologize for the lack of clarity. Multiple KBs is a Service Hub Enterprise feature both during and after the public beta. You can learn more about how to opt your portal into a public beta in this article.

In Beta
March 15, 2023 09:02 AM

Hi everyone! Thank you so much for all of your feedback and interest in this feature over the years. I'm very happy to say that it is now possible (in beta!) for Service Hub Enterprise accounts to host multiple knowledge bases with distinct domains, branding, and content -- all within one HubSpot account. 🎉

 

If you filled out the form I linked here previously and you have Service Hub Enterprise on the Hub ID you sent in, I've already added you to the beta. Please let us know if you have any feedback as you test the feature out!

 

You can read more about how to set up multiple KBs in this article.

In Planning
July 12, 2022 10:45 AM

Hi all! I want to thank everyone for continuing to comment on this idea. I have read every comment, and the context shared here has been so, so helpful. 

 

I am updating this idea to “In planning” today. At the moment, we are unable to share a timeline or subscription level. Updates will be posted here going forward.

 

If you are interested in talking to our team about this feature or participating in a future beta, please fill out this form. I can’t guarantee that we’ll be able to speak with everyone, but the answers provided in the form will be a great help!

 

Thank you again for supporting this idea. We are looking forward to making this feature a reality at long last! 🎉

Not Currently Planned
October 29, 2020 07:33 AM

Hi everybody, 

 

This project is currently on hold and not yet in development, so I'm updating the status to "not currently planned" so you all have a better idea of what to expect. I'm sorry, I know this will be disappointing news 😞

 

It's unclear when we'll be able to continue working on this project, but it remains one of the most highly requested features for the knowledge base, so I assure you it will be considered in future plans. 

 

Your upvotes and comments with examples of how this would help you continue to be helpful, please keep submitting that feedback. This post will be updated again when there's more information to share. 

 

- Snaedis 

April 20, 2020 02:29 AM

Hey just to give an update on this:

 

Multiple languages for Knowledge Base will be made available this quarter (Q2 2020).

 

I expect Multiple Knowledge Bases to be available in the second half of this year.

In Planning
August 27, 2019 02:18 AM

Both multi-language and multiple knowledge bases are two features that are on our roadmap. We plan to have these features in place early next year.

214 Replies
JLanzarotti7
Member

are there any updates on this? - when will this be available to customers?

Pablod
Member

Multiple products in the same company. Definitely need separate knowledge bases. 

 

This is a very needed feature not to depend on other KB softwares

TomB
Member

great idea, i also just requested through the support team. let´s hope that they will realize it.

tilly
HubSpot Product Team

Hi everyone! Thank you so much for all of your feedback and interest in this feature over the years. I'm very happy to say that it is now possible (in beta!) for Service Hub Enterprise accounts to host multiple knowledge bases with distinct domains, branding, and content -- all within one HubSpot account. 🎉

 

If you filled out the form I linked here previously and you have Service Hub Enterprise on the Hub ID you sent in, I've already added you to the beta. Please let us know if you have any feedback as you test the feature out!

 

You can read more about how to set up multiple KBs in this article.

Kierstin
Contributor | Diamond Partner

@tilly I filled out a form years ago, but I'm not seeing it in our portal. I don't see it where we can auto enrol in betas either. 

CD001
Participant

I don't see this option in Hubspot. Is it now only available for Service Hub Enterprise? Will it be available later for other variants?

TomMoore
Member

This is great news @tilly but, as per Kiersten, is this in BETA for Service Hub Enterprise only? Or is it BETA for them just for now? Keen to understand whether this feature is planned to be rolled out further - I contributed to a couple of feedback sessions about this, so it's a little sad if I now cannot access the feature I helped feedback on?

ACunnell
Participant

Likewise we urgently need clarity on whether this will be an Enterprise-only capability. We've been hanging on for this but if it isn't going to be part of the Professional licence we will need to seek a solution elsewhere. 

tilly
HubSpot Product Team

Hi everyone -- thanks for the questions and I apologize for the lack of clarity. Multiple KBs is a Service Hub Enterprise feature both during and after the public beta. You can learn more about how to opt your portal into a public beta in this article.

TomB
Member
Hi there,

thanks for launching this feature for multiple knowledge bases.

In addition to that i think a natural development of multiple knowledge bases would be, to have
these different knowledge bases in multiple languages too.

Is this also something you guys are working on?

kind regards

Tom

tilly
HubSpot Product Team

Absolutely agreed! It is currently possible to have multiple languages supported in the KB tool -- more on that in this article. That feature is compatible with the multiple KBs public beta; each KB can be in a different language, and can also have language variants configured. 🙂

Kierstin
Contributor | Diamond Partner

@tilly I have enterprise, but wasn't enterprise when I filled out the form. How can I get the beta added to our account?

TomB
Member
great!
so you just need to release this feature to different subscription levels then enterprice.

Is there an idea, when this could be the case?
regards
Tom

tilly
HubSpot Product Team

Thank you so much for all of your feedback on this idea. It is now possible for all Service Hub Enterprise accounts to host multiple knowledge bases with distinct branding and content, all within one HubSpot account! Read more in this article.