Thank you so much for all of your feedback on this idea. It is now possible for all Service Hub Enterpriseaccounts to host multiple knowledge bases with distinct branding and content, all within one HubSpot account! Read more in this article.
Absolutely agreed! It is currently possible to have multiple languages supported in the KB tool -- more on that in this article. That feature is compatible with the multiple KBs public beta; each KB can be in a different language, and can also have language variants configured. 🙂
Hi everyone! Thank you so much for all of your feedback and interest in this feature over the years. I'm very happy to say that it is now possible (in beta!) for Service Hub Enterpriseaccounts to host multiple knowledge bases with distinct domains, branding, and content -- all within one HubSpot account. 🎉
If you filled out the form I linked here previously and you have Service Hub Enterprise on the Hub ID you sent in, I've already added you to the beta. Please let us know if you have any feedback as you test the feature out!
You can read more about how to set up multiple KBs in this article.
Hi all! I want to thank everyone for continuing to comment on this idea. I have read every comment, and the context shared here has been so, so helpful.
I am updating this idea to “In planning” today. At the moment, we are unable to share a timeline or subscription level. Updates will be posted here going forward.
If you are interested in talking to our team about this feature or participating in a future beta, please fill out this form. I can’t guarantee that we’ll be able to speak with everyone, but the answers provided in the form will be a great help!
Thank you again for supporting this idea. We are looking forward to making this feature a reality at long last! 🎉
As head of our IT department, I MUST consider an option for our internal employees to log tickets with us. Not being able to use the already existing ticketing and knowledgebase system we have for customers is problematic. It leaves me researching alternatives (competitors) for a solution that will support both external and internal tickets. I do hope that hubspot moves forward sometime soon. In the meantime, I'm looking for something that will work for us.
We really need this. It is critical for internal vs. external audiences. The workaround now is really clunky. No update on this post the new Service Hub launch?
We would love to see this! Settings are a bit tricky in terms of keeping articles private or not, so an easier way to divide a KB would be by public-facing vs internal. We would gladly pay a (reasonable, not enterprise level) extra fee for this!
Hi all! I want to thank everyone for continuing to comment on this idea. I have read every comment, and the context shared here has been so, so helpful.
I am updating this idea to “In planning” today. At the moment, we are unable to share a timeline or subscription level. Updates will be posted here going forward.
If you are interested in talking to our team about this feature or participating in a future beta, please fill out this form. I can’t guarantee that we’ll be able to speak with everyone, but the answers provided in the form will be a great help!
Thank you again for supporting this idea. We are looking forward to making this feature a reality at long last! 🎉
+1 for this idea. We've got multiple university partners and each needing their own knoweldge base based on the respective policies and procedures with learners. At the moment we're struggling to produce a one size fits all approach so having a folder structure and dedicated knowledge bases for each university partner is critical.
Hi there community, Is there currently any workaround to create several knowledge bases for several brands OR internal and external knowledge bases? We need this and find this super important feature. We have the Enterprice license and Business Unites.
@SSuomela You can make articles private so only users in a specific list can view them. It is clunky, but it can work. I have found, though, that the permissions stick with the person even if you remove them from the list. So that's why we never implemented this as a solution and are continuing to wait.
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