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Thank you so much for all of your feedback on this idea. It is now possible for all Service Hub Enterpriseaccounts to host multiple knowledge bases with distinct branding and content, all within one HubSpot account! Read more in this article.
Absolutely agreed! It is currently possible to have multiple languages supported in the KB tool -- more on that in this article. That feature is compatible with the multiple KBs public beta; each KB can be in a different language, and can also have language variants configured. 🙂
Hi everyone! Thank you so much for all of your feedback and interest in this feature over the years. I'm very happy to say that it is now possible (in beta!) for Service Hub Enterpriseaccounts to host multiple knowledge bases with distinct domains, branding, and content -- all within one HubSpot account. 🎉
If you filled out the form I linked here previously and you have Service Hub Enterprise on the Hub ID you sent in, I've already added you to the beta. Please let us know if you have any feedback as you test the feature out!
You can read more about how to set up multiple KBs in this article.
Hi all! I want to thank everyone for continuing to comment on this idea. I have read every comment, and the context shared here has been so, so helpful.
I am updating this idea to “In planning” today. At the moment, we are unable to share a timeline or subscription level. Updates will be posted here going forward.
If you are interested in talking to our team about this feature or participating in a future beta, please fill out this form. I can’t guarantee that we’ll be able to speak with everyone, but the answers provided in the form will be a great help!
Thank you again for supporting this idea. We are looking forward to making this feature a reality at long last! 🎉
We have multiple brands/services, so the ability to have multiple knowledge bases (vs. only the ability to create a category/sub-category) that is dedicated to each business area would make the end user experience much more relevant.
Tribepad would be keen for this to be an option. We have different areas of our software and the current inability to change the styling of the knowledge base means the user experience isn't very good.
This would be an excellent feature. We need to have articles that can only be accessed by our support team internally and then articles that can be accessed by our customers.
We have tried going the route of using separate lists to manage visibility; however, any articles that are published to the knowledgebase can be searched by any user even if they do not have access to the list. This means that customers could see some detail about internal documents.
I would love to see the option to have multiple knowledge bases in one Hubspot account and the option to customize the templates. Many clients are looking for more customization like being able to filter the data by date, topic, version type...etc.
This would be something crucial for our business as we have 2 separete help centers, one for B2C and one for B2B and obviously would be great if we could keep these 2 separate especially if we want to automate and use the chat bot functionalities.
We use Hubspot as a company with different kind of products. Because of the many differences between these products, it would be great to have more than one knowledgebase at a time. This could really help us, to build different KBs for all our differenz products, without spamming users with knowledge base entries, they don't need to know.
The ability to have more than one knowledge base, is heavily missed. Right now, it seems we only have one option, and that is to look elswhere to have some of our knowledge bases. Since we will always have some that does not concern other users.
As the idea writes, it could be internal vs. external, and since right now there is only the ability to make articles private, and not also categories - then it just don't work as intended.
I give to give a really big +1 to this request. Not only do we need this for sales vs support but our larger issue is we support different products and they are not related to each other. So in order to use this feature, we need to have different ones for each product. The experience would be confusing for partners if they had to search through the various products.
We really need this! It will be great to be able to have a knowledge base for External vs Internal, as well as a separate knowledge base for different brands.
My client also is in need of this functionality. In the meantime, we are going to have some templates developed to allow the "2nd layer" to essentially mirror the knowledge base home page so that we can use one knowledge base, but create 2 separate areas that look like 2 different high level categories.
At WakeupData we really need this features as we are adding an extra product to our saas - which means users will need a different set of articles when using the new product.
EDIT: Actually some of our articles will cover both products so a way to search only categories or use tags would be beneficial.
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