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Thank you so much for all of your feedback on this idea. It is now possible for all Service Hub Enterpriseaccounts to host multiple knowledge bases with distinct branding and content, all within one HubSpot account! Read more in this article.
Absolutely agreed! It is currently possible to have multiple languages supported in the KB tool -- more on that in this article. That feature is compatible with the multiple KBs public beta; each KB can be in a different language, and can also have language variants configured. 🙂
Hi everyone! Thank you so much for all of your feedback and interest in this feature over the years. I'm very happy to say that it is now possible (in beta!) for Service Hub Enterpriseaccounts to host multiple knowledge bases with distinct domains, branding, and content -- all within one HubSpot account. 🎉
If you filled out the form I linked here previously and you have Service Hub Enterprise on the Hub ID you sent in, I've already added you to the beta. Please let us know if you have any feedback as you test the feature out!
You can read more about how to set up multiple KBs in this article.
Hi all! I want to thank everyone for continuing to comment on this idea. I have read every comment, and the context shared here has been so, so helpful.
I am updating this idea to “In planning” today. At the moment, we are unable to share a timeline or subscription level. Updates will be posted here going forward.
If you are interested in talking to our team about this feature or participating in a future beta, please fill out this form. I can’t guarantee that we’ll be able to speak with everyone, but the answers provided in the form will be a great help!
Thank you again for supporting this idea. We are looking forward to making this feature a reality at long last! 🎉
Hi @gal123 I agree that this could be a great addition to the Service Hub functionality. For the moment it is only possible to have one knowledge base. It has been suggested before by other users and our team is already working on a solution. I recommend upvoting the following post connected to this same topic. https://community.hubspot.com/t5/HubSpot-Ideas/Multiple-Knowledge-Bases/idi-p/207346
After just upgrading to CMS ENterprise and the Service Hub pro on top of our long-term Sales and Marketing Pro accounts realizing we can't have a secondary Knowledge Base was a big bummer and rare misstep from Hubspot.
Our main company is B2B but our child company is B2C and we can not afford any crossover whatsoever between the two brands. Having the option/ability to have a separate Knowledge Base with our secondary domain really needs to happen ASAP!
Hello, two years have passed since you plan to provide Multiple KB. We haven't seen it yet. You can finally give us all a real launch date. Every week you add irrelevant functionalities to Hubspot, but the necessary functions are unavailable. Are you waiting for us to move to another CRM?
Agree with @brunamartins idea. That would solve for our current issues as well. Been delaying launching this internally and for some clients due to these issues. Is there a private beta maybe?
This project is currently on hold and not yet in development, so I'm updating the status to "not currently planned" so you all have a better idea of what to expect. I'm sorry, I know this will be disappointing news 😞
It's unclear when we'll be able to continue working on this project, but it remains one of the most highly requested features for the knowledge base, so I assure you it will be considered in future plans.
Your upvotes and comments with examples of how this would help you continue to be helpful, please keep submitting that feedback. This post will be updated again when there's more information to share.
I've recently moved over from Zendesk to Hubspot and I am really missing having an internal knowledge base for my support team. At the moment we're having to create a SharePoint site to hold it 😞 It's a little tricky to say the least. During our sales convos, we were actually told that it was already possible to have an internal knowledge base 😕
I would really like to see this feature added so I can setup 1 knowledge base for customers and 1 for support staff, instead I'm having to look at Confluence for our support staff knowledge base which makes things a bit messy. Ideally would like to keep everything in 1 place in Hubspot.
I realize this feature has been changed to "Not Currently Planned" but just today we had one of our clients tell us today they want us to build a separate knowledge base for each of their clients in HubSpot.
Ok, so now I need to figure out if I can figure out a way to do this.
We have multiple SaaS products with a different type of client base, and technical specifications, making it important to have multiple knowledge bases. I am currently develping the knowledge base for one of our brands and the lack of feature in HS is forcing us to spend money on an additional service.
I think it is clear that so many of us would like this feature, what will it take for Hubspot to actually implement this? seems a missed opportunity cost for everyone...
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