Thank you so much for all of your feedback on this idea. It is now possible for all Service Hub Enterpriseaccounts to host multiple knowledge bases with distinct branding and content, all within one HubSpot account! Read more in this article.
Absolutely agreed! It is currently possible to have multiple languages supported in the KB tool -- more on that in this article. That feature is compatible with the multiple KBs public beta; each KB can be in a different language, and can also have language variants configured. 🙂
Hi everyone! Thank you so much for all of your feedback and interest in this feature over the years. I'm very happy to say that it is now possible (in beta!) for Service Hub Enterpriseaccounts to host multiple knowledge bases with distinct domains, branding, and content -- all within one HubSpot account. 🎉
If you filled out the form I linked here previously and you have Service Hub Enterprise on the Hub ID you sent in, I've already added you to the beta. Please let us know if you have any feedback as you test the feature out!
You can read more about how to set up multiple KBs in this article.
Hi all! I want to thank everyone for continuing to comment on this idea. I have read every comment, and the context shared here has been so, so helpful.
I am updating this idea to “In planning” today. At the moment, we are unable to share a timeline or subscription level. Updates will be posted here going forward.
If you are interested in talking to our team about this feature or participating in a future beta, please fill out this form. I can’t guarantee that we’ll be able to speak with everyone, but the answers provided in the form will be a great help!
Thank you again for supporting this idea. We are looking forward to making this feature a reality at long last! 🎉
This project is currently on hold and not yet in development, so I'm updating the status to "not currently planned" so you all have a better idea of what to expect. I'm sorry, I know this will be disappointing news 😞
It's unclear when we'll be able to continue working on this project, but it remains one of the most highly requested features for the knowledge base, so I assure you it will be considered in future plans.
Your upvotes and comments with examples of how this would help you continue to be helpful, please keep submitting that feedback. This post will be updated again when there's more information to share.
Posting on behalf of a customer who was looking for a similar feature.
Use-case: they have confidential clients and do not want users from accessing articles meant for that client's users, was looking for a way to set up a seperate KB for those users.
We would also like to vote for this idea! Not only do we have confidential information that would be great not to share with all our clients and the public in general, but we also have clients all over the world meaning that being able to have a seperate KB for each language would be ideal.
We have various clients that require specific instructions that are tailored to their business and how our software integrates in their ecosystem.
We also need a platform to maintain our internal support SOPs etc.
Being able to have multiple sub-domains on the knowledge base would be ideal, and to be able to make articles visible in multiple knowledge bases, so we only have to write articles once and can appear in multiple directories.
Hey There - I am bumped to see how long this thread has been going with regular contribution yet no viable solution. For both multiple products and languages, this is an absolute must have.
Sincerely hoping this can happen in the near future!
We would love an internal Knowledge-base, we want to add to the Hubspot training all the internal processes of using Hubspot and others - this has my vote using an external tool is annoying as we want to get our colleagues to use Hubspot as much as possible
@JWharton since August, the product team contacted a few of us to get some feedbacks about the wireframes and navigation flows they designed so, hopefully, it should be live soon
This would be an extremly useful feature for us. We have different product offerings, and therefore having different independent knowledge bases would be ideal!
This feature would also be very useful for us. We work with both suppliers and independent retailers and we would like to have separate knowledge bases and different root domains for each. We would also like the option to be able to independently set each knowledge base to be private or not
The recent addition of signing in to see some articles has satisfied our Immediate Need. We now "hide" some articles for our Internal Staff to access if they are logged in. The rest are available to the public as our Gizmo Guides™ - http://kb.gizmocaresinc.com
I do wish we could have a root domain for our Knowledge Base Articles. We'd prefer http://gizmosguides.com as a root for all of our public articles.
