Multiple Knowledge Bases

[Brandonbaker]

The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines.

• This allows for knowledgebase segmentation.
  • Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support)

[JLanzarotti7]

are there any updates on this? - when will this be available to customers?

[Pablod]

Multiple products in the same company. Definitely need separate knowledge bases. 

This is a very needed feature not to depend on other KB softwares

[TomB]

great idea, i also just requested through the support team. let´s hope that they will realize it.

[tilly]

Hi everyone! Thank you so much for all of your feedback and interest in this feature over the years. I'm very happy to say that it is now possible (in beta!) for Service Hub Enterprise accounts to host multiple knowledge bases with distinct domains, branding, and content -- all within one HubSpot account. 🎉

If you filled out the form I linked here previously and you have Service Hub Enterprise on the Hub ID you sent in, I've already added you to the beta. Please let us know if you have any feedback as you test the feature out!

You can read more about how to set up multiple KBs in this article.

[Kierstin]

@tilly I filled out a form years ago, but I'm not seeing it in our portal. I don't see it where we can auto enrol in betas either. 

[CD001]

I don't see this option in Hubspot. Is it now only available for Service Hub Enterprise? Will it be available later for other variants?

[TomMoore]

This is great news @tilly but, as per Kiersten, is this in BETA for Service Hub Enterprise only? Or is it BETA for them just for now? Keen to understand whether this feature is planned to be rolled out further - I contributed to a couple of feedback sessions about this, so it's a little sad if I now cannot access the feature I helped feedback on?

[ACunnell]

Likewise we urgently need clarity on whether this will be an Enterprise-only capability. We've been hanging on for this but if it isn't going to be part of the Professional licence we will need to seek a solution elsewhere. 

[tilly]

Hi everyone -- thanks for the questions and I apologize for the lack of clarity. Multiple KBs is a Service Hub Enterprise feature both during and after the public beta. You can learn more about how to opt your portal into a public beta in this article.

[TomB]

Hi there,

thanks for launching this feature for multiple knowledge bases.

In addition to that i think a natural development of multiple knowledge bases would be, to have
these different knowledge bases in multiple languages too.

Is this also something you guys are working on?

kind regards

Tom

[tilly]

Absolutely agreed! It is currently possible to have multiple languages supported in the KB tool -- more on that in this article. That feature is compatible with the multiple KBs public beta; each KB can be in a different language, and can also have language variants configured. 🙂

[Kierstin]

@tilly I have enterprise, but wasn't enterprise when I filled out the form. How can I get the beta added to our account?

[TomB]

great!
so you just need to release this feature to different subscription levels then enterprice.

Is there an idea, when this could be the case?
regards
Tom

[tilly]

Thank you so much for all of your feedback on this idea. It is now possible for all Service Hub Enterprise accounts to host multiple knowledge bases with distinct branding and content, all within one HubSpot account! Read more in this article.