HubSpot Ideas

Brandonbaker

Multiple Knowledge Bases

The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines.

  • This allows for knowledgebase segmentation.
    • Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support)

 

214 Comentários
divinestyler
Participante

There is multiple blogs, multiple deal pipelines, multiple inboxes, multiple support ticket pipelines, there should be multiple knowledge bases.

 

We too require this functionality.  Upvoted!

Rbanga
HubSpot Employee

Posting on behalf of a customer who was looking for a similar feature. 

 

Use-case: they have confidential clients and do not want users from accessing articles meant for that client's users, was looking for a way to set up a seperate KB for those users. 

cristinaxr
Participante

We would also like to vote for this idea! Not only do we have confidential information that would be great not to share with all our clients and the public in general, but we also have clients all over the world meaning that being able to have a seperate KB for each language would be ideal.

jamescooke
Participante

Dropping a plus one on this. 

We have various clients that require specific instructions that are tailored to their business and how our software integrates in their ecosystem.

 

We also need a platform to maintain our internal support SOPs etc.

 

Being able to have multiple sub-domains on the knowledge base would be ideal, and to be able to make articles visible in multiple knowledge bases, so we only have to write articles once and can appear in multiple directories.

douniabe
Participante

Hey There - I am bumped to see how long this thread has been going with regular contribution yet no viable solution. For both multiple products and languages, this is an absolute must have.

Sincerely hoping this can happen in the near future!

Status atualizado para: In Planning
goconnor
Equipe de Produto da HubSpot

Both multi-language and multiple knowledge bases are two features that are on our roadmap. We plan to have these features in place early next year.

graceotaiza
Participante

This is really important - we must have two knowledge bases one for our customers and one for our internal vendors. Please help make this happen.

akdat
Membro

It is very important for us to have separate knowledge bases because we have multiple products in the same company. 

twinloger
Participante

Hello, something new with this functionality?

Radupet
Membro

We would love an internal Knowledge-base, we want to add to the Hubspot training all the internal processes of using Hubspot and others - this has my vote using an external tool is annoying as we want to get our colleagues to use Hubspot as much as possible

Mirjam
Membro

Much needed. I see it's in planning, could you please indicate a date for this? Thank you.

PaulKemps
Participante | Parceiro Diamante

Yes, we need this feature for multiple or multilingual knowledge bases

JWharton
Colaborador(a)

"In Planning" since August? @goconnor hinted release "early next year", which is now. At least "In Beta" would be progress Smiley feliz

Nicolas33
Participante

@JWharton since August, the product team contacted a few of us to get some feedbacks about the wireframes and navigation flows they designed so, hopefully, it should be live soon Piscadela do Smiley

juan_goslinga
Membro

This would be an extremly useful feature for us. We have different product offerings, and therefore having different independent knowledge bases would be ideal!

Herschel
Top colaborador(a)

This feature would also be very useful for us. We work with both suppliers and independent retailers and we would like to have separate knowledge bases and different root domains for each. We would also like the option to be able to independently set each knowledge base to be private or not

JimmyBatschelet
Participante

I can´t beleive this feature isn´t available. We will have to use another provider. 

lindaw
Membro

We urgently need this feature for our multi-language website. Is there any possibility to become a beta testing account?

 

Miguel-S
Membro

We need this to.

We have all specific target audiences and we want to divide them in the knowledge base. + multi-language

Thanks

GizmoCares
Participante

The recent addition of signing in to see some articles has satisfied our Immediate Need. We now "hide" some articles for our Internal Staff to access if they are logged in. The rest are available to the public as our Gizmo Guides™ - http://kb.gizmocaresinc.com

 

I do wish we could have a root domain for our Knowledge Base Articles. We'd prefer http://gizmosguides.com as a root for all of our public articles.