This will be especially useful for Enterprise portals running sites for multiple brands. We're already running multiple brand websites/domains, so adding separate Knowledge bases for them would be useful as well.
Having two or more knowledge bases would help us. We have a several segmented audiences who have different needs within our association. It wouldn't make sense for them to see the same knowledge base.
We were told we could do this. This is going to be a problem! We added Service hub to support our various business segments and now I find this request which means it can't be done. 😞 This has my vote!
I am having this very issue. We chose Hubspot b/c of the ability for a non-tech native business team to capitalize on new technologies, however, given that we have multiple brands for our agency-model business we cannot manage more than 1 single knowledge hub at this moment. Very limiting and frustrating to our user experience.
I wish this was a high priority issue. I cannot provide a functional, standardized support experience through Hubspot for my various clients now.
Having the ability to have an external knowledge base (which we already have in HubSpot) plus an internal knowledge base for our support team would be a huge help. As it is, unfortunately, I'm going to have to look for another solution for our internal knowledge base needs.
This is very important for us, and something that we unfortunately didnt consider when we moved from Zendesk to Service Hub.
Having multiple knowledge bases is very important being af European SaaS business we have customers with many different language preferences. Sincerly hope this will be priortized and also for Pro customers
This is exactly the need we have. Also, we would love to have templates and an UNDO button would be AWESOME!
Currently, we're using Google Doc Templates to create our Gizmo Guides™ but it would be amazing if there was a template system built-in to reduce the work-flow.
We need the ability to create multiple KB's to have internal Nerd Operating Manuals™ and External Gizmo Guides™
Our company has multiple brands with different websites for each product brand. We need to separate the knowledge base for each brand as information is different across each formulation.
Totally agree with this idea, my companies badly need this as well!
Today, our two major categories are based on the prefered language, and as a result, our knowledge base portal is not readable by our prospects and customers.
And when customers use the search bar or the chatbot, the resullts appear both in french and english! This is confusing.
Multi KB with different subdomains is a must for us, thanks Hubspot dev team 🙏🏼 !