When we send SMS messages to our customers, we can only get their replies to one email inbox. However, we send texts out for multiple departments (sales, account recovery, marketing, etc.) and we don't want the replies to get lost in one inbox. It would also take out the manual labor of Marketing having to make sure all the replies are forwarded to the correct inbox. If we could choose which inbox certain SMS message replies go to, it would be a great solution and automation!
