HubSpot Ideas

Jamie-SRN

Multiple Domains per Company

Use Case: Company utilizes secondary domain for email while the primary domain loads their website. Example: www.company123.com uses @co123mail.com for email.

 

A secondary domain option, with the abilility to add a list of domains associated with the parent company, allows us to track leads via email using the "Auto Create / Associate" feature without manually creating the contact for the parent company.

HubSpot Updates
June 24, 2020 11:03 AM

@kreiley would you be willing to contact our support team with the actual case (I wouldn't want you to divulge your personal business info on the Community) because that very well might be a bug and I'd like our support (and then maybe engineers) to investigate it further.

June 24, 2020 07:14 AM

Hey folks - thanks for bringing this to my attention. I want to make sure I understand the problem, so please bear with me!

Are you saying that when you add a secondary domain (e.g. hubspotforstartups.com) to a company (e.g. hubspot.com) and new contacts come in that are associated with that secondary domain (hubspotforstartups) then they are NOT associated with hubspot.com? That would be odd. 

 

The only case where that might happen is if hubspotforstartups.com already existed, but was never merged with hubspot.com.

Delivered
May 19, 2020 11:22 AM

Hey folks - this feature is now live to all. We'll continue to make improvements to it, but you can find the feature in the "Company domain name" property on the company record. It should look like the UI for adding multiple emails to a contact. Feel free to add as many domains as you need to add - there's no real limit.

April 23, 2020 06:37 AM

Just an fYI folks - if you want to join the beta, please include your HubID in your email to me! Thanks.

In Beta
April 23, 2020 06:11 AM

Hey folks - my name is Ethan and I'm a PM here at HubSpot. As Dylan mentioned, we've been hard at work on this and now have the feature out in beta.

 

As an overview, we now allow users to add secondary domains to companies, which should help you keep the database a little cleaner. The primary problem we're solving for here is when one company has multiple domains, but it's really just the same company. For example, contacts that have an email with @hubspot.com and @hubspotforstartups.com aren't working at different companies, we all work at HubSpot! Now, you can just add "hubspotforstartups.com" as a secondary domain to the HubSpot company so that activity related to any contacts or deals associated all comes back to the HubSpot company record.

 

If you'd like to join the beta and try it out, please email me at ekopit@hubspot.com and I'll get you ungate. The sooner we can test the feature, the sooner we can release it. 

In Planning
March 30, 2020 06:42 AM

Hello HubSpot Community, 

Thank you as always for your continued feedback, it helps us build a great product. The ability to add a secondary domain to a company is something that we have been investigating on the HubSpot Product team. As a result, I'm going to move this idea into the "In Planning" stage. We'll continue to update this post as we make progress.

64 Replies
gabherrera
Participant

+1 - this creates lots of duplicate records for us.

jebcashin
Member

Hubspot listened here and delivered. The company object now supports multiple domains.

https://knowledge.hubspot.com/companies/add-multiple-domain-names-to-a-company-record

 

darkhousedev
Participant | Platinum Partner

@jebcashin they did enable the multiple domains, but unfortunately the API has still not been updated to allow you to push multiple domains to a single company. Still holding out on that one.

gabherrera
Participant

ETA: I was able to find multiple domains when going to view all properties, then domain, then edit.

Yeah, that doesn't match what I see. I already gave the feedback on the article. There's no Actions button and it doesn't appear when you hover either.

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