Hola! ¡Tenemos nuestra Comunidad en Español!

Multiple Domains per Company

Use Case: Company utilizes secondary domain for email while the primary domain loads their website. Example: www.company123.com uses @co123mail.com for email.

 

A secondary domain option, with the abilility to add a list of domains associated with the parent company, allows us to track leads via email using the "Auto Create / Associate" feature without manually creating the contact for the parent company.

26 Replies
Stanczak
Regular Contributor

I'm surprised this is not already a thing. Our company switched over to Hubspot CRM just last week and we are running into many instances of companies who use email domains distinct from their primary brand domain.

barrettdf
New Member

We really need this capability. We have many customers that use multiple domain names but are the same company, not parent/child scenarios.


@Jamie-SRN wrote:

Use Case: Company utilizes secondary domain for email while the primary domain loads their website. Example: www.company123.com@ uses @co123mail.com for email.

 

A secondary domain option, with the abilility to add a list of domains associated with the parent company, allows us to track leads via email using the "Auto Create / Associate" feature without manually creating the contact for the parent company.


 

em
Occasional Contributor

I agree that this would be valuable. Along with the previously mentioned reasons, some companies have multiple domains (full company name and a company nickname) or with a country add-on to the URL. These don't really fit into the parent/child scenario, and merging doesn't work because each time they come to our website I would have to merge them again. Having the option to add multiple URLs under the same company would be so helpful!

JasonC
Regular Contributor

Yes please make this happen. Lots of companies have many domain variations.

AllenHelms
Occasional Contributor

 I'm not exactly sure how this "secondary domain" functionality works, but if the HubSpot merge documentation is true, you may be able to "hack" the system by creating 3 different Companies with 3 different domains and then merging them into the one you want to survive (and thus keeps the 2 "secondary domains").

 

QUOTE: "When two companies with different domains are merged, the resulting company will keep track of both domains. One will be kept and displayed as the primary, the others will be kept as secondary domains.

 

If you have company auto-associate by domain turned on, and you add a new contact, HubSpot will associate the contact with a company using the following logic:

  • Check to see if there are any companies with that primary domain
  • Check to see if there are any companies with that secondary domain
  • Create a new company for that contact

 

https://knowledge.hubspot.com/articles/kcs_article/companies/what-happens-when-i-merge-two-companies

 

Allen R. Helms

HubSpot CRM Partner Consultant

www.OrganicEndeavors.com

JasonC
Regular Contributor

AllenHelms.... That also works for Contacts and multiple emails. If you make the contact 2x with different emails you can then merge them and have 2 emails for that user.

Stanczak
Regular Contributor
@AllenHelms wrote:

I'm not exactly sure how this "secondary domain" functionality works, but if the HubSpot merge documentation is true, you may be able to "hack" the system by creating 3 different Companies with 3 different domains and then merging them into the one you want to survive (and thus keeps the 2 "secondary domains").


Sounds like a promising step in the right direction! I hope HubSpot follows through with the logical conclusion of this idea by giving users a tool for directly adding secondary domains to any company record.

ConradS
Regular Contributor

Merge works as advertised - we just moved to Hubspot from a competitor and was able to successfully set up companies and contacts with multiple domains compressed into a single company domain with the merge capability. It was quick, easy, and seems to work well going forward. The key is to select the "primary" company first, then merge the "secondary" companies, and the contacts, like obedient puppies, will tag right along.

tillson
New Member

This is an issue for us as well, it sounds like the merge would work, but we are integrated with Salesforce so the merge option is unavailable. If we could have access to manually update the secondary (or multiple) domains it would be extremely helpful. Alternatively, if we could merge companies while integrated with Salesforce, that would work ... but right now we can't seem to find a good solution. 

 

jwright
Occasional Contributor

yes please!... of coarse this should be done!