Use Case: Company utilizes secondary domain for email while the primary domain loads their website. Example: www.company123.com uses @co123mail.com for email.
A secondary domain option, with the abilility to add a list of domains associated with the parent company, allows us to track leads via email using the "Auto Create / Associate" feature without manually creating the contact for the parent company.
@kreiley would you be willing to contact our support team with the actual case (I wouldn't want you to divulge your personal business info on the Community) because that very well might be a bug and I'd like our support (and then maybe engineers) to investigate it further.
Hey folks - thanks for bringing this to my attention. I want to make sure I understand the problem, so please bear with me!
Are you saying that when you add a secondary domain (e.g. hubspotforstartups.com) to a company (e.g. hubspot.com) and new contacts come in that are associated with that secondary domain (hubspotforstartups) then they are NOT associated with hubspot.com? That would be odd.
The only case where that might happen is if hubspotforstartups.com already existed, but was never merged with hubspot.com.
Hey folks - this feature is now live to all. We'll continue to make improvements to it, but you can find the feature in the "Company domain name" property on the company record. It should look like the UI for adding multiple emails to a contact. Feel free to add as many domains as you need to add - there's no real limit.
Hey folks - my name is Ethan and I'm a PM here at HubSpot. As Dylan mentioned, we've been hard at work on this and now have the feature out in beta.
As an overview, we now allow users to add secondary domains to companies, which should help you keep the database a little cleaner. The primary problem we're solving for here is when one company has multiple domains, but it's really just the same company. For example, contacts that have an email with @hubspot.com and @hubspotforstartups.com aren't working at different companies, we all work at HubSpot! Now, you can just add "hubspotforstartups.com" as a secondary domain to the HubSpot company so that activity related to any contacts or deals associated all comes back to the HubSpot company record.
If you'd like to join the beta and try it out, please email me at email@example.com and I'll get you ungate. The sooner we can test the feature, the sooner we can release it.
Thank you as always for your continued feedback, it helps us build a great product. The ability to add a secondary domain to a company is something that we have been investigating on the HubSpot Product team. As a result, I'm going to move this idea into the "In Planning" stage. We'll continue to update this post as we make progress.