Multilingual Knowledge bases?

What is the timeline for multilingual knowledge bases?

We have a multilingual SaaS platform that can be quite complex that requires a robust multilingual knowledge base.

 

23 Replies
IreneAplazame
New Contributor

This is quite important for us as well! Do you know when this feature will be available?

Make
Visitor

Hi,

 

We are planning to move our Intercom account to Hubspot, as they do not support multilingual "Knowledge articles" (Support articles) but apparently Hubspot doesn't either? 

 

We really need this to support our customers in various countries and languages.

JessievanB
New Contributor

@roisinkirby
Thanks for your explanation. Is it possible for you now to give somewhat of an indication? 

This function will also be quite relevant for our support system. 

Thanks in advance!

chris_perrine
Occasional Contributor

Same for us, we are an Australian SaaS company, but we work globally with a lot of clients in Europe (especially France).  While the other features in Hubspot work well for multi-lingual, we definitely need this for the Knowledge Base as well.

rafaelpa
New Contributor

Up!

specksie
Regular Contributor

need this!

vernierd Occasional Contributor | Gold Partner
Occasional Contributor | Gold Partner

For our multi-lingual clients the knowledge base tool is useless. 90% of our clients require more than one language. HubSpot should deploy multi-lingual tools by default. 

bianka
New Contributor

We were told by our HS contact that the Kowledge Base was to be multilingual by the end of 2018 and have counted on it. Very much looking forward to this!

Fabien_Get
New Contributor

Hi, Same issue : We just subscribed to Hubspot for managing support of our multilingual platform. As the support is currently available in several languages the multilingual knowledge base is a must have for us, otherwise it makes the tool useless on several aspects for support : chatbot...

specksie
Regular Contributor

We need this as enterprise customer with over 50 countries.