It would be great if there is a possibility to add more sub categories to the side bar/menu in the knowledge base. It will make it more easy to scroll through the articels (since there is no 'next' or 'previous' button either).
When you are in an article, you have to go back to the overview, before you can go to the next article in the cateogory?
Agree - I'd love to see this feature added. We have some sub-categories that only need one article, and it's not as easy for our users to navigate to those when they have to return to the page for the whole Category to reach them.
I'd like to see some breakout availability for sub-categories like this:
I'm not sure if anyone else thinks this functionality is a must but I certainly do. I am currently building a knowledge base for my companies website and have created the main categories and then added sub categories, i then need to categories these sub categories but there is no option or functionality to have a second lot of sub categories. I got in touch with the live chat to see if this was possible but they said it wasnt. They told me to suggest this in the forum and to try and gain up votes to get the developers to develop this.
If you have also had this issue please up vote so that we can get this developed asap 😃
We are currently completing our KB for our customers and partners. We deliver a process modeling tool as a SaaS application and we find that we are missing the multiple layers now. The subcategory is now very large with the content and we just miss that one extra level to bundle some questions/content.
On the other hand, we also think that customers should get to the right information with the fewest possible clicks. Our advice would be to limit it to 4 levels/ 4 clicks like @manoellaplytix suggests:
1. Category (shown on help center home page)
a. Subcategory level 1
i. Subcategory level 2
- article 1
In order to help with finding the right article withing 4 clicks/ 30 sec. the following would be helpful:
+ exporting searchdata from the KB in order to optimize the keywords and article titles (still searching for the idea)
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