I'm not sure if anyone else thinks this functionality is a must but I certainly do. I am currently building a knowledge base for my companies website and have created the main categories and then added sub categories, i then need to categories these sub categories but there is no option or functionality to have a second lot of sub categories. I got in touch with the live chat to see if this was possible but they said it wasnt. They told me to suggest this in the forum and to try and gain up votes to get the developers to develop this.
If you have also had this issue please up vote so that we can get this developed asap 😃
We are currently completing our KB for our customers and partners. We deliver a process modeling tool as a SaaS application and we find that we are missing the multiple layers now. The subcategory is now very large with the content and we just miss that one extra level to bundle some questions/content.
On the other hand, we also think that customers should get to the right information with the fewest possible clicks. Our advice would be to limit it to 4 levels/ 4 clicks like @manoellaplytix suggests:
1. Category (shown on help center home page)
a. Subcategory level 1
i. Subcategory level 2
- article 1
In order to help with finding the right article withing 4 clicks/ 30 sec. the following would be helpful:
+ exporting searchdata from the KB in order to optimize the keywords and article titles (still searching for the idea)
Hoping this feature is released to customers soon. I spoke with 3 hubspot technicians about being able to efficiently navigate KB's by having a main landing page that would redirect to another catagoried tile page then the list format break down of subcatagories.
The Hubspot Help site is actually currently set up this way but not available to customers through the KB templates. https://help.hubspot.com/ . Frustrating that its public facing but inaccessible. The technician said more upvotes to this post would help.
Really hoping this feature will be released to customers soon! Would be very useful and it seems like quite a few people are interested in utilizing it.