HubSpot Ideas

Damotech

Multi-Language Knowledge Base (Beta): Need to Select Link for Chatflows.

Hi,

 

I understand Multi-Language Knowledge Base is only in Beta, but we would need the ability to select which knowledge base should be referenced when 'Enable knowledge base search' is 'ON' in Chatflows.

 

In our case, we have two knowledge bases (English & French). We also have two chatflows (one for each language). When we enable 'Search knowledge base' on our French Chatflow, it searches the English knowledge base instead of the French one... We need to be able to select the appropriate knowledge base. Another way of doing it is that when the chatflow language is set to French, it would automatically look for the French knowledge base. I think allowing us to select is a better option as it gives more flexibility (if you don't want to translate your knowledge base).

 

Thanks.