HubSpot Ideas


More formatting options for Service Hub knowledge base

It would be very helpful to be able to change the fonts on the Knowledge Base and also to be able to edit the number of items (currently fixed at two) listed under each subheading. 

HubSpot Updates
October 29, 2019 01:56 AM

Customize Template is now live to all customers. Please let me know if you have any feedback

In Beta
October 14, 2019 02:42 AM

Now in beta is a new Customize Template feature which will allow you to choose a template from a number of different options that allows them to enhance the design of their knowledge base and tie it closer to your brand. You can now add descriptions and images to categories as well as customize the font of your knowledge base.

Please PM me with your Hub Id if you would like access to this beta.

July 15, 2019 02:51 PM

Hi @gdilthey we are currently working on tables and hope to make it available very soon along with other items that have been mentioned in this thread. If you are interested in getting early access to these new features please DM me your hub id and I will make the features available to you as soon as they are ready Smiley Happy

May 09, 2019 10:03 AM

Hi HubSpot Community,


Sorry for the delay in responding. Our team is currently heads down on working on a new article editor which we will bring to you quite soon.


The new editor will have the following updates:

- Improved lists formatting

- Image pasting

- Image resizing

- Inline images

- Code blocks

- Tables

- Open embeds

- Various performance improvements.


The team is also heads down on improved template customization options which will give you more control over the layout of your knowledge base, particularly on the homepage. It will also include the ability to chose your own font. This functionality will be a little later than the article editor but we are working hard to get it out to you as fast as we can Smiley Happy

In Planning
February 25, 2019 08:01 AM

52 Replies

We would like to have the ability to upload our own fonts to Knowledgebase.


There are better styling options in this community forum! Can't believe that. How we can't even align / change text color etc...


We need some basic styling and CSS capabilities!

HubSpot Alumni

Hi folks!


If you're looking for more information about knowledge base design and layout, including custom HTML/CSS, I encourage you to check out this post from our knowledge base Product manager.




Ideas Forum Manager


This would be very necessary to get more styling possibilities within the knowledge base articles.

HubSpot Employee

Writing on behalf of a customer here, it seems like there is a need for more customisability options for the browser page as well as the mobile page.

Currently, the mobile footer on their mobile KB page as the links are stacking up unevenly. 

Additionally, it seems like we are not able to customise the font of the breadcrumbs on the KB as well. 

CSS styling capabilities is needed here!  


If all you want to do is load up some JS or CSS in your knowledgebase, it is actually trivial. Your knowledgebase portal loads up your portal's global .js file, so just do the overrides from JavaScript.


  1. Visit your portal settings
  2. Click Tracking & Analytics -> Tracking Code in the left nav.
  3. Click the "Customize Javascript" text link, then the "Add custom Javascript" button.
  4. Add JavaScript (example below) that loads up remove CSS & JS.
  5. Save.
if (window.location.hostname == "") {
  let script=document.createElement('script');
  script.setAttribute("src", "https://yourdomain/path/file.js");

  let css=document.createElement("link")
  css.setAttribute("rel", "stylesheet")
  css.setAttribute("type", "text/css")
  css.setAttribute("href", "https://yourdomain/path/file.css")


I'm still very much on the "I'm embarassed for HubSpot that this product is the only one without a custom template" - the quotes team set up custom templates - and they did it both well and fast and learned a lot about what other features to build from the more advanced users.


It really does boggle the mind that HubSpot PMs at some point decided that support must surely be the one and only part of a brand identity that its customers don't care about. We're talking about 4+ years of people asking for very fundamental HUBL building blocks here.


My possibly wrong assumption here is that the HubSpot Service product is not a priority for the company and so the product leadership team does not devote as many resources to it as they do to other products. There has been so little development of meaningful capabilities on this product line. Will I leave? No. Will I recommend any other companies use HubSpot Service? Absolutely not.


It's  absolutely frustrating. Knowledge Base is great feature  with great editor. But I can't even change font size at least on Table of Content left panel

Contributor | Diamond Partner

It would go a long way toward making KB more user-friendly if we could use inline styling for fonts like you can in the Blog editor tool. We have some very long SOPs in our internal knowledge base and this would make a big difference from a readability standpoint for each article. Thanks! 


We desperately need this. The options are so incredibly limited. My boss looks at other KB examples (including Hubspot's!) and wants to know why we can't do the same thing. 


My company also need this. My boss ask me the same thing.


Our Marketing team uses HubSpot for our company's main website. They have raved about HubSpot every chance they get.


In 2020 I looked at moving from Helpjuice to HubSpot KB and was highly disappointed with the functionality being offered by HubSpot. We ended up postponing the project.


Three years later, while evaluating other platforms our Marketing team again suggests HubSpot. I reached out to HubSpot to see if the KB article editor had been updated... and it has not. Looks like HelpScout is worth a long look based on some of the comments in this forum.

Member | Elite Partner

Hey any updates or information about the Roadmap for the knowledgebase of Hubspot? - We recognize massive potential to this product but the current possibilities are far from ideal.



- A separate html file to edit the database as in the CMS

- otherwise more drag and drop options for content and images 


The knowledge base is nothing we should hide 😉