More formatting options for Service Hub knowledge base

It would be very helpful to be able to change the fonts on the Knowledge Base and also to be able to edit the number of items (currently fixed at two) listed under each subheading. 

HubSpot updates
36 Replies
Regular Contributor

Is there any update on this? I keep being told that it was meant to be done at the end of March but I still haven't seen anything.

Occasional Contributor

For what it's worth, we gave up waiting and switched to Help Scout. It's significantly cheaper, easier to format, easier to use and a B Corp (like us) as well. Having tried ZenDesk and HubSpot's offering, it's easily the best. 

Occasional Contributor

That's good to know Matthew. We are starting to think about switching as well. ServiceHub is very expensive in comparision to HelpScout, and it appears HelpScout will sync the contact data anyways, which was one of the reasons we originally bought into ServiceHub. With so little improvements in the last year I am having a very hard time justifying paying so much more for something that does so little.


I really wish HubSpot would be more open on their roadmap for ServiceHub and actually stick to delivering SOMETHING. They have the 'bones' in the core platform to support all this and be an awesome product. Just seems like they don't care enough to respond and tell us if they will.

HubSpot Product Team
HubSpot Product Team

Hi HubSpot Community,


Sorry for the delay in responding. Our team is currently heads down on working on a new article editor which we will bring to you quite soon.


The new editor will have the following updates:

- Improved lists formatting

- Image pasting

- Image resizing

- Inline images

- Code blocks

- Tables

- Open embeds

- Various performance improvements.


The team is also heads down on improved template customization options which will give you more control over the layout of your knowledge base, particularly on the homepage. It will also include the ability to chose your own font. This functionality will be a little later than the article editor but we are working hard to get it out to you as fast as we can Smiley Happy

Occasional Contributor

Agreed with styling options: we would definately like to change the font, that would be really important to us.

Occasional Contributor

Agree with the minimum number of articles shown on frontpage, we should be able to edit it ourself.

New Contributor

Need to be able to customize knowledge base css.

New Contributor

Must be able to edit/add css to knowledge base.  Modules are accessible and cloneable, but we cannot add them to article pages (thus, useless). Out of all the customizable areas of HubSpot, this one seems to be forsaken.


(this comment is more editable than the knowledge base...)

New Contributor

The knowledge base is really ugly guys, please work on giving us some more design options! 

A lot of people are asking for this 

Occasional Contributor

Could we get an update on when we'll have more design options for our knowledgebase? I've tried tinkering around in the design center, but it seems as if the modules available aren't usable. We'd lke to do the following:

- Change the number of articles displayed for each category on the index page

- Better visualize the subcategories for each category on the index page

- Adjust certain categories to display with full width on the index page

- Add a 'Continue to Next Article' button in the footer of certain articles
- More fonts, styles, options for article content


along with a variety of other, more intricate design details.

Ultimately, we would like to better align our knowledgebase with the design standards for other content we produce.