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More flexible knowledge base design and layout, including custom HTML/CSS
There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm consolidating those into this post so we can more easily track this need. This post should not be marked as solved or delivered until a knowledge base can be fully customized in layout and styling.
I've spoken with many customers who still want more flexibility in knowledge base styling, including:
Custom layouts for index pages and articles
More fonts and styling options to better align KB with the rest of a business's website
For those of us who are working to improve the HubSpot product, it's incredibly helpful to have example use cases from our customers, and the posts here on the Community play an important role in our prioritization process.
Giving you more flexibility in KB styling is something we'd like to do, and when we have the bandwidth to dig into this project we'll look to you all for guidance on how to best support your needs. So if customization is important to you, please add your voice to this thread!
For reference, I'm listing here the other posts which are related to this topic:
Hi all! I want to thank everyone for continuing to comment on this idea. We have read every comment, and the details shared here have all been so, so helpful in understanding how we can make the KB tool better for you all.
It’s been a while since an update has been shared here, so just dropping a note to say that this idea is “In planning” at the moment, and our engineers are actively building this feature.
We are unable to share a timeline or subscription level, but updates will be posted here going forward if you'd like to follow along.
If you are interested in talking to our team about this feature or giving feedback on the KB tool, please fill out this form. I can’t guarantee that we’ll be able to speak with everyone, but the answers provided in the form will be a great help!
Thank you again for supporting this idea. We are looking forward to making more flexible KB customization a reality at long last! 🎉
I’d like to share an update here since it has been a while since we did last time. I wanted to let you know that we are currently investing in improving our editing platform more broadly so that in the near future we can revamp the editing experience within Knowledge Base. More a matter of when we can get to it, not if. We’ll share another update as soon as we have new information.
It would be very helpful to be able to change the fonts on the Knowledge Base and also to be able to edit the number of items (currently fixed at two) listed under each subheading.
I agree. We'd love to be able to align our Knowledge Base more closely with our agency's branding by using custom fonts etc. We were quite surprised to find out that this is not an option.
I agree with atma, especially on potentially showing sub categories, at least three articles under a heading (2 just feels awkward), and changing the order.
A big thing for me would to also be able to create "sections" that the categories reside in. For example, I would like to have a "Product" section that has information about our specific products listed in the categories. I would like a "Media" section with video, webinars, etc. Then a "General" section with overall information about how to contact us and common questions we receive.
Absolutely agree with this. Its very limiting to not be able to:
Change fonts to match branding of website that is also in HubSpot. The templates in the Design Tool should be reflected in the KB.
Showing only 2 articles in each category on the homepage for the KB is a waste of space, and doesn't match with how all other competitor KBs look/feel. It would be nice if that was increased to 5 at the bare minimum.
Would also be nice if there was a nice code snippet view so we can show examples etc. Even just a raw <pre> would be sufficient.
It would be helpful if we could have callouts / tables to emphasis notes/warnings etc.
Please consider this request. It's sad that this is table stakes with competitors products like Zendesk, and its almost been a year and this still isn't available.
I'd rather that this follow the "Design Tool" methodology, and use the built in templating HubSpot already offers for the rest of the system. This ways themes can be extended, CSS matched, and efforts lessened.
The request itself is definitely a nice ask. Any way we can get it, we need to be able to modify stuff. I hate that we have a serif font for the main text, when we use a sans serif (Roboto) font everywhere else on our site.
I agree with this whole-heartedly, we need to be able to use other fonts than Times New Roman so we can match the Knowledge Base to for example our website. I would even be happy with any extra fonts at this point. Only providing Times New Roman seems very restrictive.
I can't believe how limited the formatting is. I want to display subcategories, not just the first two articles in a category. If I did want to display articles, I would want to select which specific articles are featured.
I noticed that the available options when an image is added to a KB article is either "Options" or "Replace". There's no clear way to remove an image at the moment, unlike with videos. Would be great if we could also edit the source code of KB articles like blog posts and landing pages!
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