HubSpot Ideas

Snaedis

More flexible knowledge base design and layout, including custom HTML/CSS

There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm consolidating those into this post so we can more easily track this need. This post should not be marked as solved or delivered until a knowledge base can be fully customized in layout and styling.

 

I've spoken with many customers who still want more flexibility in knowledge base styling, including: 

  • Custom layouts for index pages and articles
  • More fonts and styling options to better align KB with the rest of a business's website

For those of us who are working to improve the HubSpot product, it's incredibly helpful to have example use cases from our customers, and the posts here on the Community play an important role in our prioritization process. 

 

Giving you more flexibility in KB styling is something we'd like to do, and when we have the bandwidth to dig into this project we'll look to you all for guidance on how to best support your needs. So if customization is important to you, please add your voice to this thread!

 

For reference, I'm listing here the other posts which are related to this topic: 

Mises à jour HubSpot
Statut mis à jour : In Planning
March 31, 2023 05:57 AM

Hi all! I want to thank everyone for continuing to comment on this idea. We have read every comment, and the details shared here have all been so, so helpful in understanding how we can make the KB tool better for you all. 

 

It’s been a while since an update has been shared here, so just dropping a note to say that this idea is “In planning” at the moment, and our engineers are actively building this feature.

 

We are unable to share a timeline or subscription level, but updates will be posted here going forward if you'd like to follow along.

 

If you are interested in talking to our team about this feature or giving feedback on the KB tool, please fill out this form. I can’t guarantee that we’ll be able to speak with everyone, but the answers provided in the form will be a great help!

 

Thank you again for supporting this idea. We are looking forward to making more flexible KB customization a reality at long last! 🎉

Statut mis à jour : In Planning
December 15, 2021 11:27 AM

Hi all,

 

I’d like to share an update here since it has been a while since we did last time. I wanted to let you know that we are currently investing in improving our editing platform more broadly so that in the near future we can revamp the editing experience within Knowledge Base. More a matter of when we can get to it, not if. We’ll share another update as soon as we have new information. 

 

Thank you for your patience!

 

Kie

197 Commentaires
matthew_stibbe
Membre | Partenaire solutions Diamond

It would be very helpful to be able to change the fonts on the Knowledge Base and also to be able to edit the number of items (currently fixed at two) listed under each subheading. 

atma
Participant

Need the ability to fully customise the appearance of the Knowledge Base by editing the CSS.

 

Also it would be great to have an option to install a theme (either off-the-shelf from HubSpot partners, or custom-designed).

atma
Participant

Categories appear by default in alphabetical order. That's not good. Absolutely need to be able to choose the order and layout of categories.

 

Main categories appear but sub-categories do not. That's ok I guess. But why show only two articles? Need to show at least three.

 

The design is very bland. Need some styling options like big buttons for categories, and the option to upload custom graphics.

 

The font size is too small, needs to be increased.

 

Need to show popular support articles in a section.

 

There is too much blank space. Need to compact the design somewhat.

MaApruveFintech
Membre

We are looking for just even a simple way to add a "Submit a Request" button in the header, but we have no way to implement it.

gloreal
Participant

I agree. We'd love to be able to align our Knowledge Base more closely with our agency's branding by using custom fonts etc. We were quite surprised to find out that this is not an option.

jkearns
Participant

I do not understand why we do not have full editing capabilies for KB articles as for all other HS pages.

zefazef
Membre

Hi, i've the same need as @MaApruveFintech ! 

Brycelbrewer
Participant

I agree with atma, especially on potentially showing sub categories, at least three articles under a heading (2 just feels awkward), and changing the order.

 

A big thing for me would to also be able to create "sections" that the categories reside in.  For example, I would like to have a "Product" section that has information about our specific products listed in the categories.  I would like a "Media" section with video, webinars, etc.  Then a "General" section with overall information about how to contact us and common questions we receive.

daisylepage
Participant

This should be available as we want everything to be consistent with our website. The fonts are very different.

kporteus
Participant

At the moment it looks like this can only be times new roman? I'd love to be able to match the font to the headers and our other marketing collateral. 

Mini
Participant

This is a must! Upvoted!

DanaEpp
Membre

Absolutely agree with this. Its very limiting to not be able to:

  • Change fonts to match branding of website that is also in HubSpot. The templates in the Design Tool should be reflected in the KB.
  • Showing only 2 articles in each category on the homepage for the KB is a waste of space, and doesn't match with how all other competitor KBs look/feel. It would be nice if that was increased to 5 at the bare minimum.
  • Would also be nice if there was a nice code snippet view so we can show examples etc. Even just a raw <pre> would be sufficient.
  • It would be helpful if we could have callouts / tables to emphasis notes/warnings etc.

Please consider this request. It's sad that this is table stakes with competitors products like Zendesk, and its almost been a year and this still isn't available.

DanaEpp
Membre

I'd rather that this follow the "Design Tool" methodology, and use the built in templating HubSpot already offers for the rest of the system. This ways themes can be extended, CSS matched, and efforts lessened.

 

The request itself is definitely a nice ask. Any way we can get it, we need to be able to modify stuff. I hate that we have a serif font for the main text, when we use a sans serif (Roboto) font everywhere else on our site.

phylu
Membre

Especially having a Serif Font as main font does make the page look really strange.

Rianne
Membre

I agree with this whole-heartedly, we need to be able to use other fonts than Times New Roman so we can match the Knowledge Base to for example our website. I would even be happy with any extra fonts at this point. Only providing Times New Roman seems very restrictive.

cpalenshus
Membre

I can't believe we even need to request this!?!

Why is this done differently than email and page customization?

cpalenshus
Membre

Totally agree with atma and Brycelbrewer.

 

I can't believe how limited the formatting is. I want to display subcategories, not just the first two articles in a category. If I did want to display articles, I would want to select which specific articles are featured.

joce_
Membre

I noticed that the available options when an image is added to a KB article is either "Options" or "Replace". There's no clear way to remove an image at the moment, unlike with videos. Would be great if we could also edit the source code of KB articles like blog posts and landing pages! 

Statut mis à jour : In Planning
goconnor
Équipe de développement de HubSpot
 
FINBOURNE-TW
Membre

Good news - been looking for this feature and suprised when I couldn't find it