More flexible knowledge base design and layout, including custom HTML/CSS
There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm consolidating those into this post so we can more easily track this need. This post should not be marked as solved or delivered until a knowledge base can be fully customized in layout and styling.
I've spoken with many customers who still want more flexibility in knowledge base styling, including:
Custom layouts for index pages and articles
More fonts and styling options to better align KB with the rest of a business's website
For those of us who are working to improve the HubSpot product, it's incredibly helpful to have example use cases from our customers, and the posts here on the Community play an important role in our prioritization process.
Giving you more flexibility in KB styling is something we'd like to do, and when we have the bandwidth to dig into this project we'll look to you all for guidance on how to best support your needs. So if customization is important to you, please add your voice to this thread!
For reference, I'm listing here the other posts which are related to this topic:
Hello again everyone! I'll be closing this idea as mentioned in my previous comment to granularly track each idea, but I've found some existing ideas you can upvote for the following feedback trends:
Our newest editor addresses items mentioned such as custom fonts, adding external stylesheets across a knowledge base, commenting, approvals and more. Please reach out to me directly if you have any concerns. Excited to continue delivering valuable features in the coming months!
Hi all! I'm the Product Manager for our Knowledge Base tools. We've been working on a new release for added customization and am in the process of determining our roadmap for future customization options.
This idea encompasses many individual components. I want to ensure I can evaluate impact of each one to determine future prioritization. As a result, I'm going to be closing out this idea in the coming weeks but want to ensure I get new ideas posted for every issue that you all are facing that isn't going to be addressed with our ongoing release in order to collect upvotes on each and best prioritize new feature work in the coming quarters. Here's the list of outstanding themes I have after reviewing your comments:
Ability to use blog/website themes, custom templates
Fully customize the look & feel by accessing your knowledge base HTML/CSS
Customize how many subcategories and/or articles appear
Items that will be addressed by our new release:
Change fonts and add custom fonts
Undo/Redo
Add custom HTML/CSS to KB, upload an external stylesheet
Table support
If you're hoping to see an update to our tools that isn't already posted as an idea in the Community and isn't reflected in the list above, please let me know. Thank you!
Hi all! I want to thank everyone for continuing to comment on this idea. We have read every comment, and the details shared here have all been so, so helpful in understanding how we can make the KB tool better for you all.
It’s been a while since an update has been shared here, so just dropping a note to say that this idea is “In planning” at the moment, and our engineers are actively building this feature.
We are unable to share a timeline or subscription level, but updates will be posted here going forward if you'd like to follow along.
If you are interested in talking to our team about this feature or giving feedback on the KB tool, please fill out this form. I can’t guarantee that we’ll be able to speak with everyone, but the answers provided in the form will be a great help!
Thank you again for supporting this idea. We are looking forward to making more flexible KB customization a reality at long last! 🎉
I’d like to share an update here since it has been a while since we did last time. I wanted to let you know that we are currently investing in improving our editing platform more broadly so that in the near future we can revamp the editing experience within Knowledge Base. More a matter of when we can get to it, not if. We’ll share another update as soon as we have new information.
Very happy to see this is being discussed. All our customers utilizing the Knowledge Base tool have been requesting custom layouts since day 1. Also adding custom script for the knowledge base is crucial (external chats, BI reporting etc.). Enabling the HTML editor would be a great start! Hopefully, we will hear some news about this soon!
We need it urgently! A simple custom CSS gives me the freedom to transform the page 100%. Releasing a custom CSS in place to a Knowledgebase would transform a lot for the better.
Another important issue would be to have a navigation menu with more options in the header.
Please re-consider moving these to do's up on your priority lists. We aren't asking for much and not finding the solutions mentioned above on Hubspot will result in quite some people moving to an other provider. Including us!
Look, all we want is to be able to customize it at least to the point you have done you own knowledge base. I don't think that's a big ask - let us clone the knowledge base templates. Is that possible? I know it's advanced - I'm ok with it. We need a solid article on how advanced workarounds may be possible so we can begin doing this without you adding core functionality. Please help.
For our use case, we would want to edit the site header HTML of the Knowledge Base to add a Hotjar code to get feedback from our visitors. As of this moment, you can do this on HubSpot for the landing pages but not the Knowledge Base pages. Thanks a lot!
Being able to customize the CSS of the knowledge base would be a dream. Therefore we would have the possibility to implement the database exactly according to our taste and the needs of the customers. I just wrote to the support and got the info that the feature is already in the review. Let's hope that it will be released live as soon as possible.
We support all these ideas and would like to add one more. Have the option add an image for the categories, and also have a featured image for each articles that is presented in the article listing page.
We'd like to have a single category in a row of it's own on the KB home page, below the search bar. Ideally, it would be a button that stretches horizontally across the full width.
Not being able to customize CSS or just add padding etc. is really frustrating. We now have an unhappy client just because we can't do basic stuff like this. We certainly won't be recommending it to other clients..
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