More flexible knowledge base design and layout, including custom HTML/CSS
There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm consolidating those into this post so we can more easily track this need. This post should not be marked as solved or delivered until a knowledge base can be fully customized in layout and styling.
I've spoken with many customers who still want more flexibility in knowledge base styling, including:
Custom layouts for index pages and articles
More fonts and styling options to better align KB with the rest of a business's website
For those of us who are working to improve the HubSpot product, it's incredibly helpful to have example use cases from our customers, and the posts here on the Community play an important role in our prioritization process.
Giving you more flexibility in KB styling is something we'd like to do, and when we have the bandwidth to dig into this project we'll look to you all for guidance on how to best support your needs. So if customization is important to you, please add your voice to this thread!
For reference, I'm listing here the other posts which are related to this topic:
For what it's worth, we gave up waiting and switched to Help Scout. It's significantly cheaper, easier to format, easier to use and a B Corp (like us) as well. Having tried ZenDesk and HubSpot's offering, it's easily the best.
That's good to know Matthew. We are starting to think about switching as well. ServiceHub is very expensive in comparision to HelpScout, and it appears HelpScout will sync the contact data anyways, which was one of the reasons we originally bought into ServiceHub. With so little improvements in the last year I am having a very hard time justifying paying so much more for something that does so little.
I really wish HubSpot would be more open on their roadmap for ServiceHub and actually stick to delivering SOMETHING. They have the 'bones' in the core platform to support all this and be an awesome product. Just seems like they don't care enough to respond and tell us if they will.
Sorry for the delay in responding. Our team is currently heads down on working on a new article editor which we will bring to you quite soon.
The new editor will have the following updates:
- Improved lists formatting
- Image pasting
- Image resizing
- Inline images
- Code blocks
- Tables
- Open embeds
- Various performance improvements.
The team is also heads down on improved template customization options which will give you more control over the layout of your knowledge base, particularly on the homepage. It will also include the ability to chose your own font. This functionality will be a little later than the article editor but we are working hard to get it out to you as fast as we can
Must be able to edit/add css to knowledge base. Modules are accessible and cloneable, but we cannot add them to article pages (thus, useless). Out of all the customizable areas of HubSpot, this one seems to be forsaken.
(this comment is more editable than the knowledge base...)
Could we get an update on when we'll have more design options for our knowledgebase? I've tried tinkering around in the design center, but it seems as if the modules available aren't usable. We'd lke to do the following:
- Change the number of articles displayed for each category on the index page
- Better visualize the subcategories for each category on the index page
- Adjust certain categories to display with full width on the index page
- Add a 'Continue to Next Article' button in the footer of certain articles - More fonts, styles, options for article content
along with a variety of other, more intricate design details.
Ultimately, we would like to better align our knowledgebase with the design standards for other content we produce.
I'm also curious as to whether there has been any update to this. Specifically, adding tables is something that we'd really need for our knowledge base.
Hi @gdilthey we are currently working on tables and hope to make it available very soon along with other items that have been mentioned in this thread. If you are interested in getting early access to these new features please DM me your hub id and I will make the features available to you as soon as they are ready
Urgently need to be able to edit the fonts in the knowledge base articles. I can't see why this can't be done just as it's done in the blog editor. Thanks
