HubSpot Ideas

Snaedis

More flexible knowledge base design and layout, including custom HTML/CSS

There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm consolidating those into this post so we can more easily track this need. This post should not be marked as solved or delivered until a knowledge base can be fully customized in layout and styling.

 

I've spoken with many customers who still want more flexibility in knowledge base styling, including: 

  • Custom layouts for index pages and articles
  • More fonts and styling options to better align KB with the rest of a business's website

For those of us who are working to improve the HubSpot product, it's incredibly helpful to have example use cases from our customers, and the posts here on the Community play an important role in our prioritization process. 

 

Giving you more flexibility in KB styling is something we'd like to do, and when we have the bandwidth to dig into this project we'll look to you all for guidance on how to best support your needs. So if customization is important to you, please add your voice to this thread!

 

For reference, I'm listing here the other posts which are related to this topic: 

HubSpot Updates
Delivered
October 29, 2019 01:56 AM

Customize Template is now live to all customers. Please let me know if you have any feedback

In Beta
October 14, 2019 02:42 AM

Now in beta is a new Customize Template feature which will allow you to choose a template from a number of different options that allows them to enhance the design of their knowledge base and tie it closer to your brand. You can now add descriptions and images to categories as well as customize the font of your knowledge base.

Please PM me with your Hub Id if you would like access to this beta.

July 15, 2019 02:51 PM

Hi @gdilthey we are currently working on tables and hope to make it available very soon along with other items that have been mentioned in this thread. If you are interested in getting early access to these new features please DM me your hub id and I will make the features available to you as soon as they are ready Smiley Happy

May 09, 2019 10:03 AM

Hi HubSpot Community,

 

Sorry for the delay in responding. Our team is currently heads down on working on a new article editor which we will bring to you quite soon.

 

The new editor will have the following updates:

- Improved lists formatting

- Image pasting

- Image resizing

- Inline images

- Code blocks

- Tables

- Open embeds

- Various performance improvements.

 

The team is also heads down on improved template customization options which will give you more control over the layout of your knowledge base, particularly on the homepage. It will also include the ability to chose your own font. This functionality will be a little later than the article editor but we are working hard to get it out to you as fast as we can Smiley Happy

In Planning
February 25, 2019 08:01 AM

196 Replies
matthew_stibbe
Member | Diamond Partner

It would be very helpful to be able to change the fonts on the Knowledge Base and also to be able to edit the number of items (currently fixed at two) listed under each subheading. 

atma
Participant

Need the ability to fully customise the appearance of the Knowledge Base by editing the CSS.

 

Also it would be great to have an option to install a theme (either off-the-shelf from HubSpot partners, or custom-designed).

atma
Participant

Categories appear by default in alphabetical order. That's not good. Absolutely need to be able to choose the order and layout of categories.

 

Main categories appear but sub-categories do not. That's ok I guess. But why show only two articles? Need to show at least three.

 

The design is very bland. Need some styling options like big buttons for categories, and the option to upload custom graphics.

 

The font size is too small, needs to be increased.

 

Need to show popular support articles in a section.

 

There is too much blank space. Need to compact the design somewhat.

MaApruveFintech
Member

We are looking for just even a simple way to add a "Submit a Request" button in the header, but we have no way to implement it.

gloreal
Participant

I agree. We'd love to be able to align our Knowledge Base more closely with our agency's branding by using custom fonts etc. We were quite surprised to find out that this is not an option.

jkearns
Participant

I do not understand why we do not have full editing capabilies for KB articles as for all other HS pages.

zefazef
Member

Hi, i've the same need as @MaApruveFintech ! 

Brycelbrewer
Participant

I agree with atma, especially on potentially showing sub categories, at least three articles under a heading (2 just feels awkward), and changing the order.

 

A big thing for me would to also be able to create "sections" that the categories reside in.  For example, I would like to have a "Product" section that has information about our specific products listed in the categories.  I would like a "Media" section with video, webinars, etc.  Then a "General" section with overall information about how to contact us and common questions we receive.

daisylepage
Participant

This should be available as we want everything to be consistent with our website. The fonts are very different.

kporteus
Participant

At the moment it looks like this can only be times new roman? I'd love to be able to match the font to the headers and our other marketing collateral. 

Mini
Participant

This is a must! Upvoted!

DanaEpp
Member

Absolutely agree with this. Its very limiting to not be able to:

  • Change fonts to match branding of website that is also in HubSpot. The templates in the Design Tool should be reflected in the KB.
  • Showing only 2 articles in each category on the homepage for the KB is a waste of space, and doesn't match with how all other competitor KBs look/feel. It would be nice if that was increased to 5 at the bare minimum.
  • Would also be nice if there was a nice code snippet view so we can show examples etc. Even just a raw <pre> would be sufficient.
  • It would be helpful if we could have callouts / tables to emphasis notes/warnings etc.

Please consider this request. It's sad that this is table stakes with competitors products like Zendesk, and its almost been a year and this still isn't available.

DanaEpp
Member

I'd rather that this follow the "Design Tool" methodology, and use the built in templating HubSpot already offers for the rest of the system. This ways themes can be extended, CSS matched, and efforts lessened.

 

The request itself is definitely a nice ask. Any way we can get it, we need to be able to modify stuff. I hate that we have a serif font for the main text, when we use a sans serif (Roboto) font everywhere else on our site.

phylu
Member

Especially having a Serif Font as main font does make the page look really strange.

Rianne
Member

I agree with this whole-heartedly, we need to be able to use other fonts than Times New Roman so we can match the Knowledge Base to for example our website. I would even be happy with any extra fonts at this point. Only providing Times New Roman seems very restrictive.

cpalenshus
Member

I can't believe we even need to request this!?!

Why is this done differently than email and page customization?

cpalenshus
Member

Totally agree with atma and Brycelbrewer.

 

I can't believe how limited the formatting is. I want to display subcategories, not just the first two articles in a category. If I did want to display articles, I would want to select which specific articles are featured.

joce_
Member

I noticed that the available options when an image is added to a KB article is either "Options" or "Replace". There's no clear way to remove an image at the moment, unlike with videos. Would be great if we could also edit the source code of KB articles like blog posts and landing pages! 

goconnor
HubSpot Product Team
 
FINBOURNE-TW
Member

Good news - been looking for this feature and suprised when I couldn't find it