The Support bot chatflow template makes it impossible to build a bot flow that allows the customer to ask their question before giving some piece of information designed to create a Contact card for them in Hubspot.
As a Hubspot user, I want to have full control over how my customers are handled. When it comes to providing support via a bot, I want to avoid putting hudrles between them and the information the are seeking. In this particular case, I don't need to harvest any personal information or to create a contach card for them until I need to follow up woth them. If the bot successfully finds the required information for them in our Knowledge Base, the flow should end there.
Lastly, it seems a bit self serving on Hubspot's part to not allow me to create a bot flow that makes it necessary for a contact card to be created for every chat visitor when we are being charged per contact.
Please allow for more flexibility in chatbots flows.
Thanks so much for reporting this idea. We are currently considering this and will provide an update in a few months.
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