HubSpot Ideas

Jon-RevenueOps

More Filtering on CES Surveys

I would like to be able to filter out specific emails, or domains, or filter by properties to manage who CES surveys are sent to. 

 

When there is internal collaboration on tickets (via email) internal contacts get added to a ticket. When that ticket is closed, the internal team member is getting a survey of the ticket that they helped solve. 

 

i.e. when the CSR emails the product team with a technical question for a ticket resolution, the product rep gets added to a ticket and then is sent the CES survey when the ticket is closed.