More Chat Widget Styling Options


There should be more styling options for the messages add on.

HubSpot updates
Jun 6, 2019

Hi all-


I am happy to let you know we are addressing one of the issues from this post. We have implemented a way for you to move the chat widget to the left side of the page. This feature was released today and you can find this in your inbox settings. 


We will be working on further customizations to the widget later in the year. 


Please let me know if you have any feedback. 





Status updated to: In Planning
Jan 30, 2019

84 Replies

Please allow the option to change the size and position of the chatbot icon.


The current option of being able to choose between left or right is not enough, especially on mobile, which these days is becoming the norm.


While it would be great to allow the users to dynamically move the icon themselves using their finger or mouse, this might be difficult to script and is less urgent and more of a nice to have.


More urgently, we need to be able to move the icon off the sticky footer, as there are critical menu navigation items in the footer being blocked, regardless of whether it is on the left or right of the screen. Please allow either an option to change the positioning or at the very least some CSS to position it relative to the footer so it doesn't block it!


Giving the users the option to click to remove the icon from the page would also be great so that it disappears for the duration of the session (or until the user refreshes the page).


If anyone else is having this issue, we found the custom CSS that can resolve the positioning issue:


div#hubspot-messages-iframe-container {
bottom: 80px !important;
max-height: calc(100% - 80px) !important;


We would still really like to have the other features mentioned above added to the roadmap, so please consider these!


Regarding the knowledge lookup in the chatbot, is there a way to slow down the response by a second or two (a lot of information is sent too quickly) or reduce the size (font) of the automatic messages? 


Customizing the Open and Close icons for the widget would be amazing for brand cohesion.