Hi @SDMcLaughlin, thank you for your patience! The draggable widget feature is now available in GA to all Pro+ portals.
You can enable or disable this feature via the 'chat widget movement' toggle, which can be found in Settings > Inbox & Help Desk > Help Desk (or Inboxes) > Chat > Web Chat > Configure.
Kindly let me know if you have any questions or feedback as you try out the feature.
I am happy to let you know we are addressing one of the issues from this post. We have implemented a way for you to move the chat widget to the left side of the page. This feature was released today and you can find this in your inbox settings.
We will be working on further customizations to the widget later in the year.
Being able to place the chatbot on the left or right corners is not enough for us. Placing it on either side would be in the way of important buttons/contents on our site. I need the capability of letting our users be able to drag the chatbot to where they prefer. Chatbot is super useful for interactions with site visitors, but at this time we are unable to take any advantage of it due to the above reason. Please set this your priority in optimizing the chatbot capabilities. Thank you.
The Chat button and windows should automatically inherit CSS from your website, or the styling options should at least use the stock colors from Settings (for emails, I think?). You should DEFINITELY be able to use the same font as your website!
Hi there thought I would contribute my reasoning to needing more styling to the chat icon:
I am currently working on a mobile version of our website which uses a sticky footer similar to those on Instagram, Facebook etc to provide more of an app feel when browsing our website from a mobile. The issue that I face though is that because we use Hubspot live chat the icon blocks an element which is a vital element which a user can click to go to there cart. All I need to be able to do is simply position the live chat icon approximately 15px above the sticky footer.
The ability to style chat simlar to the Hubspot chat would be great. Specifically, the ability to suggest multiple knowledge base articles at once and search the knowledge base.
It would be ideal to be able to customize the chat icon and how close to the edges of the viewport it sits. I've seen the post about moving it via CSS, but that isn't enough. A choice of less intrusive (smaller) icons would be great. On a phone, the current icon just takes up too much space. I applaud the HubSpot team for making a chat link with such a large hit area... but sometimes bigger is not better! Thanks!
+1 for resizing the actual live chat box. On mobile it takes over the whole page once opened which ruins the experience if the customer is trying to browse at the same time. Has someone found a way to resize it on our end?
I went through the chat here but found no solution for now.
The icon is super ugly and doesn't go with out website. We should be able to upload our own image for the icon, be able to adjust the sizing to our liking, and remove that god awful box shadow. It's hideous.
Hi, within this update are the options to ensure the pop up is accesble covered and if not where can we access the Java script to amned the code so it is readable via screen readers?
i think there should be an option to reposition the widget location to either the bottom right or the bottom left side of our website. i believe it should be a choice for the developer😎
Bonjour, cela serait super de pouvoir modifier les couleurs des bulles de messages, typographie) afin de pouvoir être cohérent avec notre site internet.
