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More Chat Widget Styling Options

: In Planning
DBellamy
Submitted by on ‎May 1, 2017 3:09 PM

There should be more styling options for the messages add on.

See more ideas labeled with:
70 Replies
kevin1109
New Contributor
‎Jan 15, 2020 8:14 AM

Hello HubSpot Product Team,

 

Being able to place the chatbot on the left or right corners is not enough for us. Placing it on either side would be in the way of important buttons/contents on our site. I need the capability of letting our users be able to drag the chatbot to where they prefer. Chatbot is super useful for interactions with site visitors, but at this time we are unable to take any advantage of it due to the above reason. Please set this your priority in optimizing the chatbot capabilities. Thank you.

Daveonearth
Occasional Contributor
‎Mar 13, 2020 9:06 AM

We def need more options for what the bubble looks like. Look at tawk.to options. More CTA looking bubbles and such. This gets lost alot of the time. 

theys
Occasional Contributor
‎Mar 18, 2020 5:57 PM

The Chat button and windows should automatically inherit CSS from your website, or the styling options should at least use the stock colors from Settings (for emails, I think?). You should DEFINITELY be able to use the same font as your website!

bradPlaydon
New Contributor
‎Mar 31, 2020 9:44 AM

Hi there thought I would contribute my reasoning to needing more styling to the chat icon:

 

I am currently working on a mobile version of our website which uses a sticky footer similar to those on Instagram, Facebook etc to provide more of an app feel when browsing our website from a mobile. The issue that I face though is that because we use Hubspot live chat the icon blocks an element which is a vital element which a user can click to go to there cart. All I need to be able to do is simply position the live chat icon approximately 15px above the sticky footer.

 

Screenshot is provided to explain more.

 

Hubspot icon blocking CartHubspot icon blocking CartScreenshot 2020-03-31 at 14.42.24.png

ianpetzer
Regular Contributor
‎Mar 31, 2020 10:01 AM

@bradPlaydon THis might help you:

 

https://community.hubspot.com/t5/HubSpot-Ideas/More-Chat-Widget-Styling-Options/idc-p/302187/highlig...

 

 

 
bradPlaydon
New Contributor
‎Mar 31, 2020 10:03 AM

@ianpetzer Much better thankyou.

ryan_philemon
New Contributor
‎Apr 9, 2020 9:32 AM

The ability to style chat simlar to the Hubspot chat would be great. Specifically, the ability to suggest multiple knowledge base articles at once and search the knowledge base.

mainespotter
Occasional Contributor
‎Apr 27, 2020 10:32 AM

It would be ideal to be able to customize the chat icon and how close to the edges of the viewport it sits.  I've seen the post about moving it via CSS, but that isn't enough.  A choice of less intrusive (smaller) icons would be great.  On a phone, the current icon just takes up too much space.  I applaud the HubSpot team for making a chat link with such a large hit area... but sometimes bigger is not better!  Thanks!

commissionit
Visitor
‎May 4, 2020 9:02 AM

Hi All

 

Is there not a way to change the chat bot bubbel colour?

 

Thought it asked you when you set it up but you can see on my website that its the wrong blue and just looks bad.

 

https://www.commissionit.co.uk/

 

Surley you must be able to shange the colour somewhere?

 

Thanks

MMM
New Contributor
2 weeks ago

+1 for resizing the actual live chat box. On mobile it takes over the whole page once opened which ruins the experience if the customer is trying to browse at the same time. Has someone found a way to resize it on our end?

 

I went through the chat here but found no solution for now.

 

Thanks Smiley Happy