I see several other people have requested this over the years but the mobile phone contact property really need the country code toggle in forms. We currently have to manually add the country code to all form submissions after the fact right now and it's so tedious, the regular phone number field has it so mobile number should too
I just contacted support to ask about the same thing.
On a form, when you add the property "Phone Number" there is a setting "Show country code drop down value" so that the international calling codes can be selected separately. However, this property isn't available for the property "Mobile Phone Number". It would be really helpful if the same option was available, as it would aid data management, and save time formatting.
It's a lot of manual work updating mobile phone numbers now because this feature is not there. Please add this country code dropdown menu also at the mobile phone number field in Forms.
This would be great if this was updated to include the country code. Every time a team member goes to call the contact they have to manually update the country code. I don't understand why you have it available in the contact level but not at the form level if this information is going through to the same property. It will save users so much time if this is added at a form level.
This is essential to keep data clean and separate mobile and landlines. We use SMS in worklfows and don't want to have to pay for SMS sends to landlines.
We've decide to revert to just Phone numbers for now, becuase no coutnry code in the form is a bigger headache right now.
I don't understand why it's available for phones but not mobile phones? For example, WhatsApp phone number fails if the country code is not included, it seems to be a huge oversight as if you have consent, what field are you going to copy the number from? Surely the mobile phone field... Only for it to fail.
Hi Team! Submitting on behalf of a user, this would be helpful also for custom properties using phone number fields as of right now it's not possible to set it up. Thanks!
Contacted HubSpot Support over this as it is making it difficult to utilize the new marketing SMS tool. Wanted to take people's opt-ins on a HubSpot form. Here's what Support said:
Yes, the Mobile phone number property is actually calculated differently than the phone number property (which is definitely a pain point I've come across before, unfortunately) - in previous cases, we've discussed that the issue is not with the field type as such but thatmobile phoneis still not a calculated property. Phone number uses the following properties to calculate the correct formatting:
hs_calculated_phone_number_country_code
hs_calculated_phone_number
hs_searchable_calculated_phone_number
These are for the main phone number, and there is no equivalent for the mobile phone property at this time.
I definitely see why this would be a great feature to have, and will pass along this feedback to my team. I suggest reaching out and posting on our ideas forum:https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_IdeasHere, customers are encouraged to post and vote on ideas as our developers will look to these ideas when making updates in the tool. I truly appreciate your patience and understanding, I will also be sure to put this ticket through as a feature request to help it gain some traction. 💡
As a workaround, it has been previously proposed to utilize a custom field for country codes. You could add a placeholder text "Please include your country code" on the form field, but since phone number fields allow only numbers, this would need to be in 00 format rather than with a +
Let me know if you have further questions from here.
I think my biggest recommendation would be to utilize the "phone number" property moving forward and name it "mobile number" within the form, as the automatic calculations create the best output for SMS purposes.
Now that we have SMS, this is very needed! We have a workflow to send the contact a confirmation text after opting in to SMS, but their phone number is not formatted correctly, so they will not get the text.
I would love to have the country code added to all phone number fields as well. We need an emergency contact phone number property, but if they don't include the country code then there may be a delay - not ideal in an emergency. Seems like an easy fix. Come on Hubspot!
This would not only be useful, but also when sending a form to contacts that include both phone number and mobilenumber fields, it looks odd that one has a country drop down menu, and the other one doesn't.
This is what our clients see. It doesn't look very polished or professional to have two different formats...
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