Mirror Options for Conversations and Tickets
The design of the conversations inbox is useful, especially if you use an intake queue. The problem is that while you can create tickets from conversations, they don't affect one another past point of creation.
While I am sure some people love keeping these separate, allowing options for conversations to be assigned/status updated etc to match tickets would allow for people to more seamlessly flow between the two tools.
- Select a label to view existing ideas by category::