HubSpot Ideas

SarahL

Microsoft Teams Integration with Conversations

I'd really like to get a Microsoft Teams integration with messages, so we can respond to messages within Teams. Basically, I just want the Slack integration outlined in this article (https://knowledge.hubspot.com/articles/kcs_article/conversations/how-do-i-integrate-slack-with-the-m...) for Microsoft Teams.

Mises à jour HubSpot
Statut mis à jour : Delivered
November 18, 2022 03:28 AM

Hi All, 

 

I wanted to keep you updated on our latest developement with our Microsoft Teams integration. 

 

🎉NEW: We have recently rolled out conversations functionality in our Microsoft Teams integration. 🎉

This gives users the ability to recieve and reply to messages from Hubspot conversations inboxes directly from their Microsoft Teams channels.

Find out more in our knowledge base article

 

The MicroSoft Teams integration from HubSpot available to all users in our HubSpot Marketplace.

 

At this time, this integration includes the following features: 

  • ability to create a MicroSoft Teams meeting link 
  • send notifications to MicroSoft Teams channels
  • enable HubSpot workflows actions for MicroSoft Teams to: (1) create a Teams channel, and (2) send a notifications to Teams channel 
  • ability to recieve and reply to messages from conversations inboxes in HubSpot direclty in Microsoft Teams channels. 

We plan to continue adding more features and improvements to this integration, and will keep you updated when they become available.  

 

Thanks for all your feedback shared so far - please continue to share more feedback in this thread or via our feedback form

 

Thanks

Patrice

Statut mis à jour : Idea Submitted
April 05, 2022 07:31 AM

Hi All 

 

The MicroSoft Teams integration from HubSpot is live and available to all users in our HubSpot Marketplace - here is the direct link : https://ecosystem.hubspot.com/marketplace/apps/sales/sales-enablement/microsoft-teams-221635

 

At this time, this integration includes the following features: 

  • ability to create a MicroSoft Teams meeting link 
  • send notifications to MicroSoft Teams channels
  • enable HubSpot workflows actions for MicroSoft Teams to: (1) create a Teams channel, and (2) send a notifications to Teams channel 

We plan to continue adding more features to this integration, and will keep you updated when they become available.  

 

Regarding conversations functionality requested in this thread - this is on our roadmap. However, it will still take some time before we can deliver this. I will keep this thread updated on progress. 

 

Thanks for all your feedback shared so far - please continue to share more feedback in this thread or via our feedback form

 

Thanks

Patrice

Statut mis à jour : Idea Submitted
January 21, 2022 06:36 AM

Hi All 

 

Thanks for your continued interest in the MicroSoft Teams integration from HubSpot. 

 

We know this has taken some time, and we apologize for the delay. 

 

We are now opening this integration up to more customers. 

 

At this time, this integration will include the following features: 

  • ability to create a MicroSoft Teams meeting link 
  • send notifications to MicroSoft Teams channels
  • enable HubSpot workflows actions for MicroSoft Teams to: (1) create a Teams channel, and (2) send a notifications to Teams channel 

Please note that the current version of the integration does not include the messaging / conversations functionality requested in this thread, however, this is on our roadmap. 

 

We plan to continue adding more features to this integration, and will keep you updated when they become available. 

 

If you are interested in using this MicroSoft Teams integration, please submit this form, and we will share this integration with you in February.    

 

Thanks again for your patience. 

 

Regards

Patrice

Statut mis à jour : Idea Submitted
November 19, 2021 10:43 AM

Hi All 

 

Thanks for your patience, and continued interest in HubSpots MicroSoft Teams integration. 

We know this has been very slow moving and we apologize for the ongoing delay in getting this integration to you. 

We have continued to run into a number of bugs and process issues that have caused significant delay on our progress working with MicroSoft to bring this integration to you. 

We are still working through some of these issues with MicroSoft, and will keep you updated on our progress here. 

 

Note: As mentioned in previous update on this thread, please be aware that our initial roll-out of this integration will not include the messageing / conversations feature discussed on this thread, however, this is part of our future roadmap for this integration. 

 

Thanks you

Patrice

Statut mis à jour : In Beta
July 19, 2021 05:21 AM

Hi All 

 

Thanks for your patience, and continued interest in our MicroSoft Team's integration. 

We are working with MicroSoft to get some final approvals in place to launch our initial features (outlined in previous thread). 

We are planning to roll out the integration soon and I will update this thread when we have confirmed our launch date. 

*Note that Conversations functionality will come a little later as this is in our next stage of development. I will keep this thread updated on our progress with this. 

 

Thanks 

Patrice

Statut mis à jour : In Planning
May 18, 2021 01:43 PM

Hi All, 

 

Thanks for your continued interest in our Microsoft Teams integration. 

 

We will soon be opening up this integration to all users with the following features: 

  • Meeting link in Hubspot
  • Share Notifications from HubSpot to Teams
  • Workflow extensions (Pro/Ent only)
    • Create Teams channel in HS with trigger
    • Send notifications to Teams with trigger

We are planning to make this available within the coming weeks, as we are finalise some details before rollout.

I will update this thread as soon as our date is confirmed for this release, and share detail on how to start using this integration. 

 

**Please note that the conversations / messaging functionality will NOT be part of this initial release. 

However, this feature is part of our next development cycle, so we will be updating this integration with these features soon. 

I will keep you posted on our progress. 

 

Thanks again for your patience. 

 

Regards

Patrice

Statut mis à jour : In Planning
December 09, 2020 12:07 PM

Hi All

 

I am the Product Manager for HubSpot Integrations.

 

Thanks for your continued interest in the Microsoft Teams Integration by HubSpot.

 

The conversation and messaging features being requested on this thread are on our future roadmap for this integration.

 

As we work through development cycles, I will keep this channel updated on progress and let you know when we are ready share new features.

Thanks for your patience as we work through our development. 

 

Regards

Patrice

Statut mis à jour : In Planning
October 16, 2020 12:24 PM

Hi There, 

I am the product manager for integrations at HubSpot. 

I am glad to let you know that we are currently building an integration with Microsoft Teams. 

Our initial release will include meeting link and notification features. In our next phase of development, we will incluce messaging. 

 I will update this thread with more information soon, and keep a look out on our product blog for more updates on this. 

Thanks 

Patrice

 

Statut mis à jour : In Planning
September 15, 2020 12:33 PM

Hi all, 

I am the Product Manger for Hubspot Strategic Integration. I'm happy to let you know that we are currently building an integration with Microsoft Teams. We plan to launch our first features later this year, which will include a meeting link within HubSpot and the ability to share notifications between HubSpot and Microsoft Team. In the coming months we also plan to start working on messaging conversations feature, among other features. 

Keep an eye out for our Product Blog updates on this integration. 

Thanks 

Patrice

Statut mis à jour : In Planning
September 15, 2020 12:25 PM

Hi all, 

I am the Product Manger for Hubspot Strategic Integration. I'm happy to let you know that we are currently building an integration with Microsoft Teams. We plan to launch our first features later this year, which will include a meeting link within HubSpot and the ability to share notifications between HubSpot and Microsoft Team. In the coming months we also plan to start working on messaging conversations feature, among other features. 

Keep an eye out for our Product Blog updates on this integration. 

Thanks 

Patrice

128 Commentaires
AaronBoatin
Contributeur
100%!!
NicolaiL
Membre

not to derail this request or idea any further, but we're using Teams for phone calls, so it would be neat, if Teams could check Hubspot for phone numbers and display the corresponding contact...

ShezHamill
Participant

i agree, I'm not really bohered about using Teams caht or any of the channel features, what i really want is to utilise the book my diary appointment setting ability of Hubspot to book a teams meeting. 

Clariden
Membre

Same here, would be great to link phone call of teams with hubspot

kgroover
Contributeur | Partenaire solutions Elite
We are currently working on adding two new features to our Teams integration:
  • Ability to post to any channel in a team.
  • Calendar integration: users can connect MS Teams to HubSpot Meetings to auto-generate Team Meeting links

We are also researching the integration with phone numbers to integrate Teams phone calls with HubSpot CRM. 

 

As far as conversations go, HubSpot doesn't offer an API that would let our app listen for new conversations. We're researching a workaround for this and would like your feedback.
  1. Sign up for a free Slack plan.
  2. Connect HubSpot to Slack to receive notifications of new conversations.
  3. Our integration app will connect to your free Slack instance. Anytime HubSpot posts a notification to Slack, we will forward the notification to Microsoft Teams.
Would this be a beneficial feature to everyone?
charlie00tj
Participant

We are relatively new to Microsoft Teams, but have been using Hubspot for a few years. We use both strictly for sales activities. The ability to run all communications between the sales team and the customer on deal view in Hubspot is awesome. Microsoft Teams is great and providing a way for the sales team to collaborate internally on different projects.  It would be great to be able to have a Channel created in Microsoft Teams every time a new Deal is created in Hubspot. I know a few application partners provide this functionality at an additional cost. I'm already paying ahefty amount to Microsoft and Hubspot. I should be able to leverage and create and integration myself with existing APIs. My question is....how to get access to the integration from Hubspot?

Statut mis à jour : Idea Submitted
JoeMayall
Ancien salarié HubSpot

Hi folks!

 

I’ve gone ahead and changed the status back to Idea Submitted. While HubSpot does have a Microsoft Teams integrations, its primary focus is to send notifications between HubSpot and Teams. This thread's original request was for an integration that could respond to messages (similar to our Slack integration), which the Teams integration does not currently do.

 

When it comes to integrations, we are limited in what features we are allowed to build, but please continue to leave your feedback so we can understand your wants and needs. 

 

I apologize for any confusion,

Joe

Ideas Forum Manager

AaronBoatin
Contributeur
Thanks, Joe. I think a lot of us would greatly appreciate the same type of integration for HubSpot Meetings where a person can book a meeting in Office365 and it can send a Teams Meeting link instead of Zoom. Seems pretty easy to implement. 🙂
MooreMedTech
Membre

Integration to Team is critical to my company, we need it to integrate calling as we do not want to use HubSpot's call breakout.

bsm007
Contributeur de premier rang

We agree with these comments and upvote this request as Office 365 users.

Jennifereb
Membre

I agree we are 365 based we are not going to slack. Also it would be great to be able to set up a TEAMS meeting not just a zoom meeting. 

steves-out
Membre

Hi  JoeMayall ,

 

you got my hopes up by closing and then re-opening this new feature request!

 

Adding my vote to this idea.  We are a use Teams across our company and this feature would help us to be more responsive to customer chats from our website.  Right now we use Slack only for Chat integration which is a pain to manage.

 

Thanks,

Steve

 

 

 

 

Tippling
Membre

+1 

 

Also, what would be important for our team is enabling the activity data to link to HubSpot. 

 

EG. When you make a call via teams to a prospect it tracks your talk time and number of calls made etc. 

jeremypyles
Participant

We've been Hubspot Enterprise customers for 10 year I think. And Slack users for about 5. But during the pandemic we switched all internal infrastructure from on-premise Exchange and file servers to Office 365 in the cloud. Part of that switchover was transitioning to from Slack to Teams. One of the reasons i resisted gonig to 365 was that I felt Slack had better and more integrations with other software (like Hubspot).

Now that we are on Teams, everyone in the ORG really loves it and it blows slack away by putting Teams channels, chat, voice calls, files, Planner project management and Sharepoint all into one place. You couldn't pay me to go back to Slack. I loved it, but it just didn't have that holistic ecosystem feel that 365 + teams has.

So what's missing? 

The Hubspot to Teams integration.

 

This is a no-brainer Hubspotters. I mean, Teams usage is exploding in the post-covid world. Working from home is now the new norm. Our team is in...Teams ALL DAY, EVERY DAY.

No Hubspot+Teams integration makes us all very sad. Like crying kittens sad. I'm starting to tear up now just thinking about how perfect life would be if my sales team could get notifications in Team and respond to live chat conversations.

 

Please....please...please....

 

Everyone on this thread, can you all chime in loudly and emphatically by up-voting, commenting, pressuring and harassing Hubspot until they figure out that teams is probably already or going to be THE biggest communication tool worldwide. Maybe even in the entire universe.

This integration makes sense. And it needs to be done in-house.

 

Jeremy

 

 

Irmelin
Participant

Hear hear, Jeremy! Thank you for your contribution to this thread. I agree wholeheartedly that this integration—in house; not as an epensive third party add-on—would make life phenomonally easier in our new remote-based world, considering how many companies use Teams as their primary collaboration platform.

tmerridew
Participant

Yes we need integration, Microsoft even provide their Graph API so it is possible, having a teams channel as a target for workflow would be very useful, having integration somehow between Hubspot chat bots and Microsoft Power playform chatbot/virtual agents would be cool, and being able to have calls integrate between Teams calling and contact lookup in Hubspot would blow most other solutions out of the water.......

 

But you know failing that, there is always Dynamics 365.

bmalave
Membre

Hey HubSpot! Please add Microsoft Teams, so I don't have to listen to my boss (jeremypyles) stress the fact that there's no integration between the two. 😅

But, I do agree it would be great to have.

msburre
Membre

Yes Please!! We would use it ALL the time!

 

ShannonNICHE
Membre

Could not agree more!! Look forward to this happening in the NEAR future!! 

Statut mis à jour : In Planning
poconnell
Équipe de développement de HubSpot

Hi all, 

I am the Product Manger for Hubspot Strategic Integration. I'm happy to let you know that we are currently building an integration with Microsoft Teams. We plan to launch our first features later this year, which will include a meeting link within HubSpot and the ability to share notifications between HubSpot and Microsoft Team. In the coming months we also plan to start working on messaging conversations feature, among other features. 

Keep an eye out for our Product Blog updates on this integration. 

Thanks 

Patrice