Microsoft Teams Integration with Conversations

I'd really like to get a Microsoft Teams integration with messages, so we can respond to messages within Teams. Basically, I just want the Slack integration outlined in this article (https://knowledge.hubspot.com/articles/kcs_article/conversations/how-do-i-integrate-slack-with-the-m...) for Microsoft Teams.

HubSpot updates
changed to: Idea Submitted
May 7, 2020

Hi folks!

 

I’ve gone ahead and changed the status back to Idea Submitted. While HubSpot does have a Microsoft Teams integrations, its primary focus is to send notifications between HubSpot and Teams. This thread's original request was for an integration that could respond to messages (similar to our Slack integration), which the Teams integration does not currently do.

 

When it comes to integrations, we are limited in what features we are allowed to build, but please continue to leave your feedback so we can understand your wants and needs. 

 

I apologize for any confusion,

Joe

Ideas Forum Manager

changed to: Delivered
Apr 27, 2020

Hi folks!

 

Thank you all for taking the time to post, upvote, and reply to this thread. I'm happy to say we do have a Microsoft Teams integration live in the App Marketplace.

 

Check out the integration page in the App Marketplace to learn more: https://ecosystem.hubspot.com/marketplace/apps/productivity/workflow-automation/microsoft-teams-213679

 

Best!
Joe
Ideas Forum Manager

71 Replies
Regular Contributor
100%!!
Visitor

not to derail this request or idea any further, but we're using Teams for phone calls, so it would be neat, if Teams could check Hubspot for phone numbers and display the corresponding contact...

Occasional Contributor

i agree, I'm not really bohered about using Teams caht or any of the channel features, what i really want is to utilise the book my diary appointment setting ability of Hubspot to book a teams meeting. 

New Contributor

Same here, would be great to link phone call of teams with hubspot

Occasional Contributor | Elite Partner
Occasional Contributor | Elite Partner
We are currently working on adding two new features to our Teams integration:
  • Ability to post to any channel in a team.
  • Calendar integration: users can connect MS Teams to HubSpot Meetings to auto-generate Team Meeting links

We are also researching the integration with phone numbers to integrate Teams phone calls with HubSpot CRM. 

 

As far as conversations go, HubSpot doesn't offer an API that would let our app listen for new conversations. We're researching a workaround for this and would like your feedback.
  1. Sign up for a free Slack plan.
  2. Connect HubSpot to Slack to receive notifications of new conversations.
  3. Our integration app will connect to your free Slack instance. Anytime HubSpot posts a notification to Slack, we will forward the notification to Microsoft Teams.
Would this be a beneficial feature to everyone?
Regular Contributor

We are relatively new to Microsoft Teams, but have been using Hubspot for a few years. We use both strictly for sales activities. The ability to run all communications between the sales team and the customer on deal view in Hubspot is awesome. Microsoft Teams is great and providing a way for the sales team to collaborate internally on different projects.  It would be great to be able to have a Channel created in Microsoft Teams every time a new Deal is created in Hubspot. I know a few application partners provide this functionality at an additional cost. I'm already paying ahefty amount to Microsoft and Hubspot. I should be able to leverage and create and integration myself with existing APIs. My question is....how to get access to the integration from Hubspot?

HubSpot Moderator
HubSpot Moderator
updated to: Idea Submitted

Hi folks!

 

I’ve gone ahead and changed the status back to Idea Submitted. While HubSpot does have a Microsoft Teams integrations, its primary focus is to send notifications between HubSpot and Teams. This thread's original request was for an integration that could respond to messages (similar to our Slack integration), which the Teams integration does not currently do.

 

When it comes to integrations, we are limited in what features we are allowed to build, but please continue to leave your feedback so we can understand your wants and needs. 

 

I apologize for any confusion,

Joe

Ideas Forum Manager

Regular Contributor
Thanks, Joe. I think a lot of us would greatly appreciate the same type of integration for HubSpot Meetings where a person can book a meeting in Office365 and it can send a Teams Meeting link instead of Zoom. Seems pretty easy to implement. Smiley Happy
Visitor

Integration to Team is critical to my company, we need it to integrate calling as we do not want to use HubSpot's call breakout.

Regular Contributor

We agree with these comments and upvote this request as Office 365 users.

Occasional Contributor

I agree we are 365 based we are not going to slack. Also it would be great to be able to set up a TEAMS meeting not just a zoom meeting.