HubSpot Ideas

Nwclark85

Messages - transfer chats between users

We have just finished a trial of the messages module and a major reason wh your sales team decided to revert back to our old platform was an inability to transfer chats between users.

 

THis is critical for us as if someone is asking a question that a colleague is better placed to answer, it is so much easier to simply transfer that conversation to that colleague.

 

Likewise, if there is no response for a set amount of time, the chat should be set to transfer to another user that is online.

 

THis is a basic functionality on all other live chat platforms we have looked at.

9件のコメント
DaveJoRo
参加者

We also need this functionality. It's a major drawback for us in utilizing the messages tool.

rebeccaj
メンバー

Agreed! It would be great to be able to have certain people manning the chat sessions, but then if they don't have the answer to a detailed product question that someone asks them, to be able to forward that message to someone who can answer it, instead of taking up time telling people we will get back to them later.

ステータスに更新: In Planning
hroberts
HubSpot製品開発チーム
 
Nwclark85
投稿者

@hroberts did you mean to include a comment above?

ステータスに更新: In Beta
hroberts
HubSpot製品開発チーム
 
Nwclark85
投稿者

And again, there is no comment.........

nickbodkins
参加者

@Nwclark85 she's not commenting (it's confusing), she's updating the status. You'll see the status change in the blue header to her message!

npeterson
メンバー

 @hroberts When do you expect these two updates to go live in messages? We will be switching from our current patform once in place.

ステータスに更新: Delivered
hroberts
HubSpot製品開発チーム

I'm happy to announce that all Messages customers now have access to Conversations, which includes the ability for users to reassign chats!