Messages - transfer chats between users
We have just finished a trial of the messages module and a major reason wh your sales team decided to revert back to our old platform was an inability to transfer chats between users.
THis is critical for us as if someone is asking a question that a colleague is better placed to answer, it is so much easier to simply transfer that conversation to that colleague.
Likewise, if there is no response for a set amount of time, the chat should be set to transfer to another user that is online.
THis is a basic functionality on all other live chat platforms we have looked at.