[Messages] Change message once email is entered
Here is a snapshot of the message that the client receives once they enter their email.
I think this message is out of place since the user is on Chat, they expect a chat reply back in just a moment. I think that it is jagged and incongruit to a message that one of us will repsond by email
Please please please change the message to something that is more suitable to the workflow of a chat. How about something like this:
"Got it. We will email you a copy of the transcript once your chat is over"
This is a cool feature that Hubspot offers plus it sets the user up for know how we plan to use their email and the relief of knowing that they will have a record of the chat.
What do you say?