Merging Tickets

In my place of work, we recieved multiple different emails from one customer containing important information, all of which pertains to one ticket. Is there any way for me to combine all of these tickets into one main ticket that will then be built on by all future emails?

HubSpot updates
21 Replies
PeterC
Top Contributor

@ReduceMyIns - That's a great idea!

 

The function already exists in "Companies" ("Add Parent Company" / "Add Child Company")

 

It could be "Child ticket of..." and "Parent ticket of..." (with a multi-ticket selector for the latter option.)