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Merged (Secondary) Emails Don't Appear in Export Files

Hi Hubspot Community & Team,

 

When we started using Hubspot we merged duplicate contacts with different email addresses. Now when exporting contacts there is no option of exporting the merged email addresses which are saved as secondary email addresses. In future this may lead to redundancies. In order to avoid further duplicate contacts it is important to be able to lookup also the secondary email addresses and compare with a potential new email but right now the secondary email is kind of hidden. It can be used to send an email to a contact but further than that there is no other functionality related to it as I could test. When downloading a file the secondary email does not appear in export files. Could you change this? If this is not planned to be changed then it is definitely better to forgo and not use the merge function.

Best regards.

HubSpot updates
16 Kommentare
Community-Manager
Community-Manager
Status aktualisiert zu: In Planning

This feature is currently in the planning stage and will be implemented in the future. Stay tuned for updates and timelines!

uvajustine
Berater

Our company really needs this as well. We need to be able to use the secondary email to ensure Magento and Hubspot have the same information, especially in the instance when a customer updates their email address via Hubspot.

emcosenza
Berater

 This is a basic feature that should be available in every CRM. You need to be able to use the secondary emails and not just store them. There are many people who consult for multiple companies and have lots of different emails. 

EmilyWinwood
Neues Mitglied

this functionality is really critical for us to be able to track the success of campaigns and linke marketing activity to sales outcomes. we are having to look at external solutions such as exporting data to power bi/ tableau and this is not ideal

johnelmer Regular Contributor | Diamond Partner
Regular Contributor | Diamond Partner

EmilyWinwood, you might be interested in our HubSpot to Power BI connector which is available in the HubSpot Integrations directory: https://www.hubspot.com/integrations/powerbi

 

It is a low cost solution for developing dashboards and reports on the success of campaigns, and linking marketing activity to sales outcomes.  You can read more on our website here.

 

Power BI connected to HubSpot gives you very powerful reporting capabilities using data that updates automatically.

 

John Elmer

Bayard Bradford

 

Herschel
Sachkundiger

This is an issue for us in trying to reconcile Hubspot with our current customer service ticketing solution or really any external customer databases. Any updates/timelines for when we will see this functionality?

anorris
Berater

This is a large pain point for us, are there any updates on the timeline for when this will be available? 

KrisD
Besucher

Yes please add this! Or give us a report on merged records so we can at least find them.

Andrew_Hull
Mitwirkender

We are excited to see this enhancement too. We have many contact records that have had the e-mail changed through the use of cookies on webforms submitted by different contacts (which creates a secondary e-mail) and there is currently no way of reporting on the event in real-time or searching for these contacts to correct the records.

gelflex-cc
Mentor

@jennysowyrda I see the last update as on January 2018.  Can you provide more detail?

 

Thanks.