Merge tickets keeping original ticket ID

Currently if you merge two tickets, they are combined into a new ticket with a new ticket ID. 

 

Since we often communicate the ticket ID to our customers for reference, it would be much preferred if one of the original ticket IDs were kept, instead of creating a third new one.

HubSpot updates
1 Reply
Lindsaydr
New Member

this is purely bad design and needs to be put right