HubSpot Ideas

cstaffordlena

Meeting/Call Notes not being sent in notifications

It looks like something changed on Friday where now when we are mentioned in a note we get a notification, but previously the notification included the full text of what we were mentioned in - now you have to click in to HubSpot to see the full note/call record/etc. This is really inconvenient and not a desirable change.  I've received feedback from every single user in our company complaining about this change:

 

  • "Thank you HubSpot for forcing us to all click in and have 15 HubSpot tabs open."
  • "It's gotta be a bug - the button says "View Reply" which is kind of a random thing to say."
  • "it's such a bummer b/c it was an easy way to prioritize which I needed to open and read right away versus whicH I could save for later review"

Can we please go back to sending the full record?

1 Reply
JSimmons
Member

Agreed- this change is making Hubspot less user friendly, less accessible and more likely that I will miss what's happening. This was a bad move Hubspot.