Median as an option for statistics

Hello 🙂


I use a lot of average options for statistics, but in our case, they are largely skewed due to accidental situations.


It would be great to be able to choose the median time to reply, the median time to close etc instead of average - it would help us to eliminate one-time situations affecting the vision of daily results. 

6 Replies
Occasional Contributor

Same! My company has been using Median First Reply Time for 5 years and switched to HubSpot last week. It'd be great to continue reporting on our First Reply Time metric the way we always have!

New Contributor | Diamond Partner

Same here,


I work for and work exclusively with ecommerce clients. When we're dealing with groups of 1000+ contacts and trying to analyze segments, there can be high and low data values that really skew the Average.


In Excel I always do my analysis based on Median, but if HubSpot can add this option for reporting statistics then that allows me to give the clients more value within HubSpot without having to do an external Excel report.


-Justin Anderson

Ecommerce Data Analyst

New Member

+1. Especially in Reports I'd love to be able to have Median as an option to plot rather than Average.

Occasional Contributor

Yes. We work exclusively in ecommerce and when looking at stats like First Order Value, Days Between 1st and 2nd Order, Lifetime Order Value, seeing the average, alone, can really skew the interpretation due to 2-3 outliers in the data.


Having median as another option would mean the world for better customer insight and eliminate a lot of excel exporting or external reporting.

New Contributor | Diamond Partner

I'm actually surprised this topic hasn't moved much since it was posted over a year and a half ago (and I can't find another thread that's higher-rated).


Given that HubSpot and marketing/sales are so data-driven, "Average" is completely not sufficient as a lone stat for what's typically happening in a group. We need "Median" to see the halfway point, or look at both number sets to get a picture of what's happening.

Occasional Contributor

Hope this is on the radar. Median makes so much more sense for most data.