Measure response time on agent reply in inbox
We really need to be able to measure response time on all incoming emails in our inbox. Currently this is only possible to measure on tickets as far as I can see. It is a very important measurement feature that most other CRM-systems can offer.
Average first response to new email, average response time to excisting email thread and so on.
When will this be possible to get numbers on? Very important to get this if we are going to continue using Hubspot