HubSpot Ideas

Pastor

Mark conversations as read / unread

The sales manager reassigns the owner of the incoming conversations to different persons, but once you click on a conversation it is marked as read (the green dot disappears).  In order to have some control of the conversations, it would be helpful to have a multiple selection and be able to mark all of them as read or unread.

HubSpot Updates
Not Currently Planned
May 20, 2020 11:32 AM

Hi everyone,

 

I’m Vijay, the Product Manager for HubSpot’s Conversations Inbox tool. Thank you for taking the time to submit and upvote this idea. At this time there are no plans to work on this Idea as we are focused on building out the core functionality for Inbox.  This is not to say that this idea will never be developed, just that there are no plans to do so at this time.

 

Thank you for your patience and understanding. 

 

Regards,

Vijay Vadlamani

78 Replies
PAlessiKrarup
Participant

Why is this not a feature? Should be a mandatory function. I need this every day.

MartinLA
Member

Following this conversation. Also surprised this is not available. Crazy inefficient process to go and click on 'read' in Gmail after using CRM to reply. 

artamlsusan
Member

My company would like this feature to have the ability to mark emails as read/unread. Thanks!

Susan J Mumford

CEO + Co-Founder, ArtAML

SarahFinnegan
HubSpot Employee

This feature would be very helpful if supported by a time date stamp, so teams ca track the time between a conversation being received, opened for the first time and then actioned. 

MHolt0
Member

This is VERY needed. Please add this feature. Thank you. 

LKirby7
Member

The read/unread function is definitley needed. With several agents working from one inbox this is essential to our set up as it is very difficult for the whole team to see what is read or unread and we risk contacting a person twice.

Jnix284
Most Valuable Member | Diamond Partner

@LKirby7 to clarify, each user has their own read/unread status - if you have multiple agents in the same inbox, the conversation will show unread until they click on it, then it changes to read. This doesn't impact the status for other users in the inbox, they would still see it as unread unless they also click on it. The challenge with this is it doesn't allow you to read the message and change the status back to unread if you don't intend to follow up right away, which makes it harder to identify in the inbox that you haven't responded. You'll always risk contacting a user twice if the agent isn't assigning the ticket/conversation upon opening it. If they assign it and are working on a reply, the other agents would see it is already assigned and could avoid duplicating efforts.

OZhukova
Member

Kindly add read/ unread feature in email part to provide sales manager group info, that other manager have already worked with client. 
Save company time 

TKasendra
Member

That is crazy that it is not working 

HHutson
Member

This really should be a feature! It makes working the emails from hubspot hard

TNiakan
Member

Please make this a thing!! Being able to mark an email in the communal support inbox as "Unread" would do wonders. It's so intuitive that even META BUSINESS SUITE has this function. 

 

Come on, please HubSpot! Integrate this feature!

JWoudstra
Member

Please can an update be provided on any potential timeline for this feature?

whatareyoudoing
Member

Yo, let's do this! Need to mark as unread!

taryn1
Member

Would love an update on this - it is basic inbox funcitonality to mark conversations as "read" or "unread" and it is needed in hubspot!!

tombonneau
Member

I thought I was crazy and couldn't find the Mark as Unread feature (seeing as it has been a default feature of every email client for the last 10 years) so Googled and of course should have known I'd fine a Community thread full of flabbergasted HS users and consultants. 🙂

 

Upvoted. ⬆️

TNiakan
Member

I found a short-term workaround that's a bit clunky but works. You have inbox on the left in a window, and open another HubSpot window right next to it. In this new window, search the person's name in the inbox and go to their contact page, and then you can see the email they just sent.

 

Not ideal but it works for now! 

Hopes this helps someone!

MLawson1
Participant

Yea, I agree with this feature request. 

At this point, the only workaround I am testing is to use the filter property of "last message is from customer" as True...and make sure I am the last person to respond (even if I just respond to myself).  Then if they respond again, it is like being unread for me, until I reply (again, to them or me)

ALaderchi
Participant

I can't believe that in 2024 this feature is still not implemented...

🆙🆙🆙🆙🆙🆙