HubSpot Ideas


Mark conversations as read / unread

The sales manager reassigns the owner of the incoming conversations to different persons, but once you click on a conversation it is marked as read (the green dot disappears).  In order to have some control of the conversations, it would be helpful to have a multiple selection and be able to mark all of them as read or unread.

HubSpot Updates
Not Currently Planned
May 20, 2020 11:32 AM

Hi everyone,


I’m Vijay, the Product Manager for HubSpot’s Conversations Inbox tool. Thank you for taking the time to submit and upvote this idea. At this time there are no plans to work on this Idea as we are focused on building out the core functionality for Inbox.  This is not to say that this idea will never be developed, just that there are no plans to do so at this time.


Thank you for your patience and understanding. 



Vijay Vadlamani

83 Replies

We also need this function.


It is very surprising that this feature isn't included when Hubspot suggests connecting all emails to the software. It is a waste of time to open every email to mark as read. Please add this feature so we can choose multiple emails and set them as read/unread....



Mark as unread is such a fundamental feature for an inbox to have. We are paying a lot money to use Hubspot. There is enough people here which are agreeing about that. You should really think about updating your system in fundamental things like that. Thank you so much for your agreement. Best regards, Reinhold.