HubSpot Ideas

NehalJacob

Manually enroll ticket record into workflow

I would like the option to manually enrol a ticket from the records page into the workflow.

HubSpot Updates
Delivered
May 13, 2025 07:24 AM

In Beta
April 28, 2025 09:15 AM

Hi everyone! My name is Hallie, and I'm an Associate Program Manager on our CXM Team here at HubSpot. I'm excited to share that there is a public beta for the ability to enroll an object into a workflow right from the record! This will be done by adding an 'enroll in workflow' card to the right side of the record, as outlined in the steps in this product update. Please continue to leave feedback here on this post while in beta so our teams can use it to update the feature! 

3 Replies
kim_b
Member

Yes please! I want to be able to enrol a ticket into a ticket-based workflow from the ticket I am already working in. I am going to do aowrkaround with a custom properoty to trigger a ticket-based workflow, but it's frustrating that I can;t enrol a ticket into a ticket workflow from the ticket records page. There is no automation/workflow card for ticket previews.

 

hhiggins
HubSpot Product Team

Hi everyone! My name is Hallie, and I'm an Associate Program Manager on our CXM Team here at HubSpot. I'm excited to share that there is a public beta for the ability to enroll an object into a workflow right from the record! This will be done by adding an 'enroll in workflow' card to the right side of the record, as outlined in the steps in this product update. Please continue to leave feedback here on this post while in beta so our teams can use it to update the feature! 

hhiggins
HubSpot Product Team